Jack Link's is not made up of a bunch of button-up, corporate types. Like our brands and products, we believe in being authentic and genuine. Life is too short to be artificial. We have never done things the way everyone else does. Over the years, for us these facts have always been more than just a way of doing business, it has been a way of life.

What makes working at Jack Link’s so special? Jack Link’s is a company for personal growth, for awesome characters who are real, love speed and with great self discipline. You can feed your wild side while working in a very international and fresh environment. We push hard and take risks - with the unwavering passion to get done what we have set out to do. All backed up by an unflinching eye on quality.

Jack Link’s is a family owned and value driven company. In April 2014 Jack Link’s bought the brands BiFi and Peperami from Unilever. The remainder of the year was used to implement the brands and organisation in a new head office organisation in Amsterdam.  In 2016 the Beef Jerky product was integrated and Jack Link’s EMEA was up and running autonomously. 

This position is responsible for providing desktop support services primarily to end users in the Amsterdam Headquarter.

The candidate will be working with the existing team in performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware and software problems.  The candidate is responsible for making effective use of available technical resources and providing the service within established service levels.  He/she will be performing installs, moves, adds and changes, data backup/restores, computer virus management, data migrations, and workstation refresh activities. 

Key Accountabilities:

• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot Windows end-user workstations, related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades (for example memory).
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop and server environment.
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
• Work with the company’s helpdesk on assigned problem/tickets.
• Deploy software through Jack Links software deployment tools.
• Assist in preparing, maintaining, and upholding procedures and documentation for desktop, server and LAN/WAN  operations.
• Interface with third-party support and equipment vendors.

Professional skills & key competencies:

• Degree in Information technology, or related field (or equivalent experience).
• Fluency in English (verbal/written) is required.
• Strong technical skills in supporting x86/x64 hardware platforms.
• Ability to quickly trouble-shoot and resolve problems.
• Experience working in an Active Directory environment including software deployment tools
• Concentrated focus on defect reduction and quality of services.
• Excellent customer relations and customer support skills.
• Experience working in a team-oriented, global, collaborative environment

IT Desktop Support experience