IT Engineer

  • Full-time
  • Department: Corporate Administration
  • Site Location: Minong

Company Description

When it comes to being wild, we know a thing or two. We’re not afraid of trying something new or the hard work it takes to make it happen. It’s in our DNA. We’ve turned a family recipe into a new snacking category. And the wilderness into the world’s largest meat snack business, that’s still proudly family owned and operated.

We’re a company built by innovators, and are driven to not only satisfy your hunger, but to also feed your journey – whether that journey is on the road, on the run, at the campground, at the playground, in the office or in the moment. It’s a journey we share with you. It’s the journey forward of our people, of our communities, of our category…with a reverence for quality and an irreverence for the status quo.

At Jack Link’s Protein Snacks, we see every moment of every day as an opportunity to move forward, to forge new ground. To realize our vision of becoming the World’s #1 Protein Snack Company. We never give up. You never give up. Together, we keep going. Are you wild enough to join us?

Jack Link’s Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Family-owned and operated with headquarters in Minong, Wisconsin, Jack Link’s Protein Snacks also has a large corporate hub in Downtown Minneapolis, Minnesota. The company is made up of over 4,000 passionate team members, across 11 countries, who share an uncompromising commitment to delivering awesome products and feeding the journey of those who move things forward. The Jack Link’s Protein Snacks portfolio of brands includes, Jack Link’s, Lorissa’s Kitchen, MATADOR Jerky, BiFi and Peperami.

Status for our Support Centers beginning January 10, 2022:

Beginning January 10, 2022 we will adopt the following hybrid schedule for all Team Members in our support centers:

Our new hybrid work environment allows for face-to-face interaction and collaboration while still providing flexibility to work remotely:

  • All Team Members are expected to work in the office 3 Days/Week with the option to work remotely 2 Days/Week
  • Team Members will work closely with their managers to identify which days they will be in office, and which will be remote
  • In person group meetings are encouraged; Team Members will not be required to come to the office for meetings that occur on days that they plan to work remotely. All meetings should be set up to succeed as a hybrid call using Teams or WebEx technology.

Job Description

To provide Awesome Customer Service and support to team members and enterprise projects in a fast-paced environment.

The IT Engineer is responsible for developing and maintaining a mix of on premise and cloud-based server, storage and platform Infrastructure. The IT Engineer is expected to build, support and grow the IT environment, contribute to a range of projects designed to see the business grow and evolve. The IT Engineer will be responsible for user and team support, to include mobile, internet, devices software and other technology. 

Jack Link’s hires engineers who are not only technically competent but are also willing to be challenged and thrive in a team orientated workplace. The IT Engineer must be capable of building strong collaborative relationships between their immediate team and all Jack Links business teams. The IT Engineer will also need to have the ability to communicate clearly and with expertise to executive leadership and business ownership as required. 

The duties and responsibilities of this position shall consist of, but not be limited to, the following:

  • Perform level 1,2 and 3 analysis, diagnosis, and resolution of technical problems for a variety of end users plus identify, test and implement corrective hardware solutions, including off-site repair, as needed
  • Complete moves, additions and changes as requested by internal customers for end user compute devices and associated peripherals
  • Determine root cause of issues and communicate appropriately
  • Respond to customer issues through email, phone and in person requests
  • Maintain an inventory of all computers, monitors, printers, scanners, etc.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software
  • Provide on-call, off-hours and weekend support as assigned to support the JLBJ staff
  • Performs other duties and responsibilities as necessary
  • Leverages extensive knowledge of SaaS, PaaS and IaaS to help determine the best cloud-based application solution for business requirements.
  • Engage with Project Teams to plan for the testing and delivery of customer technology solutions
  • Effectively prioritize and execute tasks as assigned from internal and project leadership
  • Track and maintain vendor licensing for all supported components
  • Performs other duties and responsibilities as necessary.

Qualifications

  • Bachelor’s Degree in computer related field or equivalent work experience
  • 4 + years desktop and mobile device (iPhone/iPad) support experience
  • Recent physical/virtual server, Office 365 Administration, Meraki Networking equipment.
  • Solid understanding of IT supported technologies, and a broad knowledge of IT Technology and infrastructure technologies (Microsoft Operating Systems, MS Office Products including O365, Cisco Firewalls, Dell Servers, etc.).
  • Able to read and understand technical manuals and procedural documentation.
  • Strong customer-service and team orientation.
  • Ability to effectively communicate technical information to non-technical personnel.
  • Effective interpersonal skills, relationship-building skills
  • Strong written and oral communication skills.
  • Self-motivated and directed with keen attention to detail.
  • Knowledge of current technological developments and trends in industry.
  • Available for afterhours support as needed
  • Valid driver’s license and insurable; ability to travel to other locations

PREFERRED EDUCATION AND EXPERIENCE

  • Office 365 certification

REQUIRED SKILLS, KNOWLEDGE and ABILITIES

Proven experience understanding advanced server, storage and software defined components.

  • Excellent verbal and written communication skills; must work effectively with all levels of management and employees
  • Demonstrate effective leadership, problem solving, presentation, and employee motivational skills
  • Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook
  • Proficient in both Mac OS and Windows OS for endpoints

Additional Information

Equal Employment Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

E-VERIFY:
Jack Link’s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.  For information about the E-Verify program, please visit:  http://www.uscis.gov/e-verify/employees

All your information will be kept confidential according to EEO guidelines.