Jack Link's isn't made up of a bunch of button-up, corporate types. Like our brands and products, we believe in being authentic and genuine. Life's too short to be artificial. We've never done things the way everyone else does. Over the years, for us these facts have always been more than just a way of doing business, it's been a way of life. We push hard and take risks - with the unwavering passion to get done what we've set out to do. All backed up by an unflinching eye on quality.

Jack Link’s is a family owned and value driven company. In April 2014 Jack Link’s bought the brands BiFi and Peperami from Unilever. The remainder of the year was used to separate the brands and organisation from Unilever as well as set up a new head office organisation in Amsterdam.  In 2015 Jack Link’s EMEA was up and running autonomously.

Now it is all about growth. We are now looking for an energetic colleague to enforce our IT team in Amsterdam, willing to learn and invest in his development. Someone pro-active, result driven and analytical. Who loves working with people and has technical insights. A strong personality, a listener and a problem solver with a high level of ownership. As a desktop support engineer you see problems as a challenge. In the role you will be also responsible for your own or company projects together with the business and or team members. 

Purpose of the Job:

This position is responsible for providing desktop support services primarily to end users in the Amsterdam Headquarter.

The candidate will be working with the existing team in performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware and software problems.  The candidate is responsible for making effective use of available technical resources and providing the service within established service levels.  He/she will be performing installs, moves, adds and changes, data backup/restores, computer virus management, data migrations, and workstation refresh activities. 

• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot Windows end-user workstations, related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades (for example memory).
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop and server environment.
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
• Work with the company’s helpdesk on assigned problem/tickets.
• Deploy software through Jack Links software deployment tools.
• Assist in preparing, maintaining, and upholding procedures and documentation for desktop, server and LAN/WAN  operations.
• Interface with third-party support and equipment vendors

• A degree in a relevant subject (computer science, mathematics / statistics) or experience in a comparable role
• Methodical and systematic way of working
• Entrepreneurial self-starter
• Creative
• Drives for results
• Pragmatic approach to problem solving
• Language skills:
• Fluent professional English
• Willing to travel
• Willing to try new things and learn fast

A fulltime job in an international company, with its global head office in the US and the brand new EMEA head office in Amsterdam. We have one focus and one focus only: growth – both in business and personally. We offer excellent working conditions, including performance related variable reward and pension scheme.