Running with Sasquatch is more than just a clever marketing campaign. As a Jack Link’s team member, Running with Sasquatch means we roll up our buffalo plaid sleeves and do the hard work first. We don’t shy away from challenges. In fact, we push hard and take risks. True to our North Woods roots, we're a bunch of ordinary people who accomplish extraordinary things by driving results with innovation, creativity and a clear sense of urgency. Like our awesome protein products, we have an unwavering passion for quality, and you won’t find anything artificial here. What you see is what you get… authentic, humble and fun people who Run with Sasquatch!

Running with Sasquatch takes a team. We invite you to run with us, succeed with us, and celebrate with us. Most importantly, Feed Your Wild Side® with us on our journey to be the dominant global leader of branded protein snacks!

Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Still family-owned and operated with headquarters in Minong, Wisconsin, Jack Link’s also has a large corporate hub in Downtown Minneapolis, Minnesota, and operates a total of 11 manufacturing and distribution facilities in four countries. Jack Link’s produces high-quality, great-tasting protein snacks that feed the wild sides of consumers around the world. The Link Snack's, Inc., family of brands includes Jack Link's, Lorissa's Kitchen, World Kitchens Jerky, Bifi and Peperami.

The duties and responsibilities of this position shall consist of, but not be limited to, the following:

• Provide onsite support at the Jack Link’s location in Underwood, IA, as well as 2 days every other week at our site in Laurens, IA.
• Build and test standard system builds for PCs/Laptops/Handhelds, etc. and their associated hardware
• Install, configure, and troubleshoot PCs/Laptops/Handhelds, etc. and their associated software
• Identify and test patch sets for end user devices according to patch and security policies with the JLBJ environment
• Utilize and update enterprise ticketing system (Track-IT) to keep record of work assigned and maintain expected Problem/Service Level Agreements with the business and if necessary ensure timely escalation of client problems.
• Perform level 1 and 2 analysis, diagnosis, and resolution of technical problems for a variety of end users plus identify, test and implement corrective hardware and printer solutions, including off-site repair, as needed.
• Provide incident management through help desk notification and tracking
• Complete move, add and changes as requested by internal customers for end user compute devices and associated peripherals
• Respond to customer issues through email, phone and in person requests
• Act as a liaison for IT and the local site to ensure issues, needs, and plans are communicated in a timely manner.
• Maintain an inventory of all computers, monitors, printers, scanners, etc.
• Track and maintain licenses in use and available for all end user devices
• Provide mentoring and training as required to Team Members, PC Tech interns, and IT Support Tech 1’s in order to strengthen their skills and advancement opportunities
• Provide on-call, off-hours and weekend support as assigned to support the JLBJ staff
• Performs other duties and responsibilities as necessary.

Required Education:

• High School diploma or equivalent

Required Experience:

• 2 plus years desktop support experience in environment of 50+ users.

• Strong customer-service orientation.

• Ability to effectively communicate technical information to non-technical personnel.

• Able to read and understand technical manuals and procedural documentation.

• Effective interpersonal skills and relationship-building skills.

• Strong written and oral communication skills.

• Self-motivated and directed with keen attention to detail.

• Knowledge of current technological developments and trends in industry.

• Valid driver’s license and insurable.

• Ability to travel to other plants

Preferred:

• 2 year technical degree in computer science field    

Equal Employment Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

E-Verify
We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work, we are required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. We may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, we use E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).