Running with Sasquatch is more than just a clever marketing campaign. As a Jack Link’s team member, Running with Sasquatch means we roll up our buffalo plaid sleeves and do the hard work first. We don’t shy away from challenges. In fact, we push hard and take risks. True to our North Woods roots, we're a bunch of ordinary people who accomplish extraordinary things by driving results with innovation, creativity and a clear sense of urgency. Like our awesome protein products, we have an unwavering passion for quality, and you won’t find anything artificial here. What you see is what you get… authentic, humble and fun people who Run with Sasquatch!

Running with Sasquatch takes a team. We invite you to run with us, succeed with us, and celebrate with us. Most importantly, Feed Your Wild Side with us on our journey to be the dominant global leader of branded protein snacks!

Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Still family-owned and operated with headquarters in Minong, Wisconsin, Jack Link’s also has a large corporate hub in Downtown Minneapolis, Minnesota, and operates a total of 11 manufacturing and distribution facilities in four countries. Jack Link’s produces high-quality, great-tasting protein snacks that feed the wild sides of consumers around the world. Jack Link's Protein Snacks family of brands includes Jack Link's, Lorissa's Kitchen, World Kitchens Jerky, Bifi and Peperami.

As a member of the Infrastructure and Operations Team, the Systems Engineer is responsible for developing and maintaining a mix of on-premise and cloud-based server and storage Infrastructure (across multiple sites within the United States, Canada, and Europe).  The Systems Engineer is expected to set goals, monitor server and storage infrastructure, and contribute to a range of projects designed to see the business grow and evolve.  The Systems Engineer plays a pivotal role in the planning, designing, implementing, monitoring and maintenance of all server, storage, backup, cloud, and disaster recovery infrastructure of the Jack Link's global enterprise environment.  The Systems Engineer must also have extensive knowledge of Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). 

Jack Link’s hires engineers who are not only technically competent but who are also willing to be challenged and thrive in a team orientated workplace. You must be capable of building strong collaborative relationships between the IT team and other Jack Link's business teams.  You will also need to have the ability to communicate complex server and storage technical knowledge and expertise to executive IT and Business leadership as required.  The Systems Engineer will work with the Senior Systems Engineer and Architects to provide a technical perspective to help process owners identify opportunities for technology expansion.

You will be expected to: 

• Implement standard processes to identify, build and test standard server, storage, and Citrix environments, their associated hardware, software and security

• Leverage extensive knowledge of SaaS, PaaS, and IaaS to help determine the best cloud-based application solution for business requirements.

• Partner with site leadership to understand business requirements that pertain to the server, storage and Citrix services required to keep JLBJ functioning and provide technology solutions

• Identify problem management trends and determine root cause analysis of issues

• Identify non-value added manual support tasks and automate to reduce team impact

• Engage with the Project Management Office (PMO) to plan for the testing and delivery of customer technology solutions

• Effectively prioritize and execute tasks as assigned from internal and project teams

• Utilize and update enterprise ticketing system (Numara Track-IT) to keep the record of work assigned and maintain expected incident management and service level agreements with the business and if necessary ensure timely escalation of client problems.

• Perform Level 2 analysis, diagnosis, and resolution of technical problems for a variety of end users plus identify, test and implement corrective hardware solutions, including off-site repair, as needed.

• Maintain an inventory of all server, storage, and Citrix components and infrastructure services

• Track and maintain licenses in use and available for all server, SAN and Citrix components

• Deploy standard server build images and provide cross-training to team members on server build image deployment and support

• Validate training materials and procedures, and/or train users in the proper use of hardware and software.

• Identify and standardize maintenance activities for the overall health of the server, san and Citrix environment including patching and upgrades

• Performs other duties and responsibilities as necessary.

• Provide on-call, off-hours and weekend support as assigned to support the JLBJ staff

Required Education:

• Bachelor’s Degree in computer related field or equivalent work experience

• MCSA level experience/certification

Required Experience:

• 3 – 6 years recent server, SAN and citrix support experience

• Strong customer-service orientation.

• Ability to effectively communicate technical information to non-technical personnel.

• Able to read and understand technical manuals and procedural documentation.

• Effective interpersonal skills and relationship-building skills.

• Strong written and oral communication skills.

• Self-motivated and directed with keen attention to detail.

• Knowledge of current technological developments and trends in industry.

• Available for afterhours support as needed

• Valid driver’s license and insurable.

• Ability to travel to other plant location

Preferred:

• 4-year technical degree in computer science field

• VMWare experience/certification

• Windows Server 2012/2016 experience/certification

• Office 365 experience/certification          

REQUIRED SKILLS, KNOWLEDGE and ABILITIES:

Proven understanding of server, storage and Citrix components and services.

Excellent verbal and written communication skills; must work effectively with all levels of management and employees

Must demonstrate effective leadership, problem solving, presentation, and employee motivational skills.

Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook.

Equal Employment Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

E-Verify
We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work, we are required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. We may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, we use E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

All your information will be kept confidential according to EEO guidelines.