Customer Service Representative

  • 26325 Magnolia Rd, Underwood, IA 51576, USA
  • Full-time
  • Sub-Department: Customer Service
  • Department: Supply Chain
  • Site Location: Underwood

Company Description

Running with Sasquatch is more than just a clever marketing campaign. As a Jack Link’s team member, Running with Sasquatch means we roll up our buffalo plaid sleeves and do the hard work first. We don’t shy away from challenges. In fact, we push hard and take risks. True to our North Woods roots, we're a bunch of ordinary people who accomplish extraordinary things by driving results with innovation, creativity and a clear sense of urgency. Like our awesome protein products, we have an unwavering passion for quality, and you won’t find anything artificial here. What you see is what you get… authentic, humble and fun people who Run with Sasquatch!

Running with Sasquatch takes a team. We invite you to run with us, succeed with us, and celebrate with us. Most importantly, Feed Your Wild Side with us on our journey to be the dominant global leader of branded protein snacks!

Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Still family-owned and operated with headquarters in Minong, Wisconsin, Jack Link’s also has a large corporate hub in Downtown Minneapolis, Minnesota, and operates a total of 11 manufacturing and distribution facilities in four countries. Jack Link’s produces high-quality, great-tasting protein snacks that feed the wild sides of consumers around the world. Jack Link's Protein Snacks family of brands includes Jack Link's, Lorissa's Kitchen, World Kitchens Jerky, Bifi and Pepperami.

Job Description

Job Summary:

The Customer Service Representative will act as a liaison for internal and external business partners to ensure our customers receive best in class customer service. The position will be responsible for a variety of customer transactions including customer order entry and management. This role will communicate with other departments and providers to research and resolve issues, identify and implement service solutions and monitor progress using internal reporting to identify areas to improve our service to our customers. This role will require the individual to embrace continuous improvement efforts and work to enhance knowledge in key service areas.


Position Responsibilities:

  • Provide professional customer service to internal and external partners in a timely manner while maintaining Jack Link’s core values. 

  • Research customer inquiries and implement appropriate actions in a timely, positive and professional manner

  • Support adherence to company policies through education, guidance and persistence  

  • Ability to resolve problems effectively and take the initiative to resolve issues before they become problems

  • Proactively provide resolutions to all concerns to maintain customer satisfaction

  • Analyze existing customer service processes for improvements

  • Effectively communicate with internal and external partners; written and verbal

  • Possesses and intellectual curiosity

  • Self-starter with the ability to apply critical thinking

  • Ability to work in a high volume, rapidly changing environment

  • Ability to work in a team environment and willing to collaborate and compromise

  • Ability to follow through with commitments and show concern for the needs of others

  • Strong organizational skills with the ability to stay focused on tasks

  • Detail oriented with strong organizational and data entry skills

  • General math and problem-solving capabilities

  • Clear and conceptual thinking ability; excellent judgment and discretion

  • Prefers to stay busy with a full workload and enjoys meeting challenges

  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Position Qualifications:

  • Bachelor’s degree and/or up to 3 years of related business experience

  • SAP experience preferred

  • Proficient PC Skills (Microsoft Office) including Word, Excel, PowerPoint and Outlook

Additional Information

Equal Employment Opportunity Employer
Jack Link's is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Jack Link's provides the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new Team Member’s Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work, we are required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. We do not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, we use E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe that Jack Link’s has violated our responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

All your information will be kept confidential according to EEO guidelines.

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