Bilingual Techsupport - Support Analyst (English & Mandarin)

  • 25 King Edward St, Coquitlam, BC V3K 4S8, Canada
  • Full-time
  • Business Type: Corporate

Job Description

JYSK is seeking a talented Bilingual TechSupport – Support Analyst to join our Information Technology team in Coquitlam, BC on a full-time, permanent basis. As an Bilingual TechSupport – Support Analyst, you would be working closely with other Information Technology team members to complete various hardware and software support.

Responsibilities include:

Ensure the monitoring and support of below systems and hardware, complete all detailed documentation, and work on any improvements.

  • Point of sale hardware
  • Personal Computer hardware
  • Navision Software support
  • Centara software
  • Moneris Payment terminals
  • Phones and Paging/Audio System
  • Network
  • Printers
  • Prestige signage software
  • Scale Fusion MDM support for store devices
  • Two-Way Radio support

On Call: Responsible to take the phone and work on any incoming problem over the weekend and afterhours when on call

Responsible to actively monitor help desk system for incoming issues and react accordingly

Responsible to administer and maintain a healthy Active Directory for the organization, ensuring the following:

  • Information Security
  • Group policies
  • User account maintenance

Use the latest technology available to JYSK to provide an up-to-date environment

Work with departments to ensure a restrictive access policy (need to know access)

Responsible for the general e-mail administration

You are responsible to administer the IT help desk application

  • You are responsible to actively monitor and maintain mobile subscriptions
  • Mobile phone and hub subscriptions
  • Look for the optimal subscription offers taking into account cost and coverage

Responsible to support the business with any Centara issues that might come up, including but not limited to:

  •  2nd level support for IT Helpdesk regarding Centara issues
  • Contact HBI in case of emergencies or malfunctions
  •  Activate / Deactivate No-Tax offers and Bonus Coupons when applicable
  • Integration between Centara and Stores (cntSweep)
  • Integration between Centara and Navision (Nav2Cnt)
  • SQL Replication issues

Responsible to support and maintain all Desktop and Mobile device hardware, including but not limited to:

  • New Desktop and Laptop hardware setup
  • New POS hardware setup
  • Maintain Asset Management system for all user devices company wide
  • Maintain MDM software for all store mobile phones and tablets (ScaleFusion)
  • Repair or replace any defective or damaged devices

What you bring to the role:

University degree, related studies, or equivalent experience.

In-depth experience in an IT Infrastructure role.

Extensive theoretical and technical understanding of computer, application/software, systems and network architecture.

Analysis of systems, networks, and related architecture to validate configurations according to industry best practices.

Relevant experience in IT governance with the capacity to enforce standards and liaise with stakeholders.

Analysis of networks by examining routing, network segmentation, and packet data.

Experience with deploying and managing enterprise infrastructure across an interlinked and distributed hybrid cloud infrastructure that includes the following:

  • Active directory
  • Routers, switches, and access points (Meraki, Cisco, Mikrotik, Ruckus)
  • Windows and Linux servers and endpoints
  • Nutanix
  • VPNs and external endpoints
  • Office365, Azure laaS and AWS
  • Ecommerce websites and associated support infrastructure

Exceptional attention to details

Excellent interpersonal, problem-solving and analytical thinking skills

Exceptional team player and ability to work cross functionally within agile teams and with other stakeholders within marketing and other departments at JYSK

Ability to multitask, prioritize and organize tasks to meet deadlines

Excellent written and verbal communication skills in English. French considered an asset.

Working knowledge of Microsoft Office Suite

Working knowledge of HTML considered an asset


What this role brings to you:

The possibility of being part of a dynamic team and culture

The opportunity to have a rewarding career with various prospects for career advancement across different functions and teams

A great benefit package (including medical, vision and dental)

An amazing colleague discount on all JYSK products


If this sounds like an opportunity for you, come join JYSK and experience it for yourself!


JYSK is an equal opportunity employer.

Additional Information

This is a Bilingual role supporting both English and Mandarin. 

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