Do you have experience with UX design in omnichannel? Would you like to play an important role in ensuring a seamless customer experience across multiple platforms? And do you want to be part of a growing international organisation?

Then you might be the one we are looking for.

We are seeking a highly skilled and experienced Manager for our UX and Insights team, with a keen omnichannel focus for our E-commerce department at JYSK Head Office in Aarhus.

WHAT WE OFFER YOU
As a manager, you will be responsible for leading a team of UX designers and a web analyst, and driving the development and implementation of user-centered design principles across many of our customer touchpoints, including web, mobile, POS, store applications, etc. You will play a pivotal role in ensuring that our users have seamless and consistent experiences across all channels, ultimately driving customer and end-user satisfaction and loyalty. In addition to overseeing the overall UX strategy, you will still have hands-on tasks optimising and refining the user experience across all 28 JYSK webshops.

Furthermore, we offer you:

• A workplace in an exciting international company where results, expansion and development have a high priority
• A healthy work-life balance as well as a loyal company culture
• A great opportunity to develop and grow professionally and personally
• You will be part of the E-commerce management team, with a great opportunity to set the UX and design direction for 28 JYSK webshops

WHAT YOUR NEXT JOB WILL BE ABOUT
Your tasks and responsibilities in the job include:

• Leading a team of UX designers and a web analyst, providing guidance and support to ensure the team’s success
• Developing and implementing a comprehensive omnichannel UX strategy, aligning it with the overall business goals and objectives
• Collaborating with cross-functional teams, including e-commerce, customer service, and store applications
• Conducting user research and analysis to understand user needs, behaviors, and pain points and acting upon these findings
• Creating wireframes, prototypes, and mockups to communicate design concepts and ideas to stakeholders and team members
• Conducting usability testing and user feedback sessions to continuously improve the user experience
• Providing regular reports and updates to the team and management

You can read more about our department at https://job.jysk.dk/dk/head-office/ecommerce

WHAT SHOULD YOU BRING
We are looking for a new colleague who:

• Has proven experience of at least 3-4 years in UX design, with a focus on omnichannel, preferably with experience as a team lead or manager
• Has a strong understanding of user-centered design principles and best practices
• Has experience working with cross-border e-commerce
• Has a great overview and high attention to detail
• Is fluent in English

IS THIS YOUR NEXT OPPORTUNITY? Apply today!
If you have any questions regarding the position, please contact Head of E-commerce, Kristian Dybdahl Norsker at +45 2077 6339.

Send us a brief application with your CV by clicking “Apply”. We process applications on an ongoing basis and complete the recruitment once we have found the right candidate.

ABOUT US
We believe that our employees are key to our success going from one store in 1979 to more than 3,000 stores worldwide today. That is why we strive to offer development and possibilities of growing within JYSK, and we also take pride in rewarding engagement and a great effort among our employees. Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behavior and attitude that we can expect from each other. We trust each other, and we believe in delegation and freedom with responsibility.

JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.

For more information, please visit our career page.