JYSK is an ambitious fast growing Danish Retail company with a solid financial background that values dedicated hard work. We have 42 stores in Bulgaria and are planning to open many more in the coming years. 

Seize this great opportunity to become part of JYSK. If you bring dedication, you will meet possibilities.

Are you a positive and energetic person who wants to make a career in Customer Service? Are you willing to go the extra mile in order to help customers to have a great customer experience? Do you enjoy working in a dynamic environment with constant challenges? And do you get a kick out of helping a team perform? Then you might just be the one we are looking for.

JYSK Bulgaria is looking for a Call Center Agent who can be our future Team Leader in Customer Service.  The head office is located in Bozhurishte, Sofia, where the whole team is working.

For the 1st one year, you will work as a Call Center Agent together with the Customer Service team, learning everything about communication channels, your responsibilities, serving customers, JYSK rules and procedures. Meanwhile, our Customer Service Manager is going to train you in all manager tasks in order to prepare you for future challenges of a Team Leader position.

As a Call Center Agent you will be a part of a team of 5 and you will report directly to Cveta Coneva, our Customer Service Manager for Bulgaria.

As a Call Center Agent you will:

• put customers first and deliver a great experience
• enjoy communicating and helping customers in different channels
• provide professional advice and solutions for the customer
• thrive in a busy and dynamic environment
• want to be a part of a great JYSK team
• support the stores and provide efficient cooperation within Retail 

As a Team Leader in the future, you will have some extra tasks like:

• recruit, introduce, develop and retain new colleagues
• plan, delegate and follow up the weekly/daily tasks of the team
• train, mentor and inform colleagues
• secure realization of KPIs
• administrative routines (reports, customer surveys, etc)
• secure communication with all partners

The ideal candidate is:

• having experience in customer service for at least 1 year
• creating a team spirit through high energy and motivation
• able to plan and prioritize your workday and make independent decisions in a busy environment
• a role model and naturally takes the lead in all situations
• eager to develop yourself and you have the drive and ambitions to make a career
• having strong communication skills as you are the link between stores and distribution center
• having fluent level of English
• native speaking Bulgarian

We offer you:

• opportunity to develop and lead a team
• great company culture and opportunity for career development
• an attractive and competitive salary
• a culture with fast and practical decision at all levels in the organisation
• the chance to compete, win and celebrate excellent performance
• the responsibility to influence important key figures
• food vouchers, additional health insurance and 20% discount on JYSK products.

The schedules in Customer Service is from Monday to Friday, 09:00 to 19:30 and 09:00 to 17:30 during Saturdays. You will work in shifts.

Take control of your career now!

Click on the “I’m interested” button and send your application in English!

Only the suitable candidates will be contacted, so please check your e-mail