Customer Service Team Leader - Full Time

  • Hazel Grove, Stockport, United Kingdom
  • Full-time

Company Description

JYSK is one of the fastest growing retail chains in Europe with more than 2,900 stores worldwide. The JYSK business concept focuses on selling quality products with a Scandinavian look and feel at very competitive prices. We have ambitious growth plans in UK & Ireland over the next 5 years.

Job Description

As a Customer Service Team Leader you will be responsible for a team of Customer Service Advisors providing world class service to the JYSK customer. The successful candidate will take ownership over daily operations and also work alongside the team handling customers requests. You will train, coach and develop your team in all aspects of customer service and create a culture of motivation and team spirit.

You Bring Dedication and You…

  • You have experience leading a team in customer service centre environment 
  • You are goal orientated and enjoy working to achievable targets
  • You display a customer centric approach in everything you do
  • You are a team player, strong communicator, and have the ability to problem solve on your own initiative  
  • You thrive in a busy and dynamic environment
  • You have the ability to use various systems to complete your daily tasks
  • You have a flexible approach to working hours, including evenings, weekends and regular travel between UK & IRE 

You Meet Possibilities and we offer you

  • A modern, welcoming Customer Contact Centre environment in our Head Office
  • Comprehensive introduction to your new position with JYSK
  • Opportunity to play a key role in creating a motivated and competitive customer service team
  • Competitive base salary up to £23,000 depending on experience
  • Company Pension Scheme & 20% Staff Discount after 3 months of service
  • Continuous professional development with world class training 

Additional Information

Are you a positive and energetic individual willing to go the extra mile to make our customer's happy? Can you lead by example and work with your team to achieve JYSK goals? Do you strive for excellence?

If so, then you might be just the one we are looking for. Bring Dedication... Meet Possibilities.

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