Customer Service Advisor - Full Time £18,025

  • Pepper Rd, Hazel Grove, Stockport SK7, UK
  • Full-time

Company Description

JYSK is one of the fastest growing retail chains in Europe with more than 2,800 stores worldwide.

At JYSK we focus on selling quality products with a Scandinavian look and feel at very competitive prices. We have ambitious growth plans in UK and Ireland.

Why Join Us?

Do you have a passion for providing excellent Customer Service? Are you a team player with great communication skills? Then you could be our new Customer Service Advisor!

We’ll offer you

  • A modern, welcoming Customer Contact Centre with free onsite parking
  • Friendly and fun team atmosphere
  • Great value breakfast and lunch plan - saving a fortune!
  • Company Pension Scheme & Staff Discount of 20% after 3 months service
  • Team incentives and social evenings
  • Encouragement to learn and progress in your career

Job Description

Your main responsibilities:

  • Handle and resolve incoming customer enquiries through calls, email, social media and webchat
  • Deliver an exceptional customer experience for each and every customer 
  • Respond to customer queries in a professional and polite manner 
  • Responsible for admin tasks including refunds, claims and daily contact with our transport carriers 
  • Daily communication with our colleagues in stores

We want you because:

  • You are a team player, with the ability to solve problems on your own
  • You enjoy working to achievable targets and goals
  • You have the ability to use various systems to complete your daily tasks
  • You are quick to learn and adapt to a fast paced environment
  • You are service minded, flexible and find it easy to communicate in speech and writing

Additional Information

40 hours per week with various shift patterns between 8am-7pm Monday to Friday, and every other Saturday (with a day off during the week).

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