As a Systems & Security Specialist you will be responsible for assessing, designing and implementing operationally sustainable, highly available and secure enterprise system. You will regularly work with stakeholders to identify and translate requirements into fully delivered technical architecture. You will respond to, troubleshoot, determine root cause and resolve system issues. You will be responsible for monitoring, measuring and reporting on the performance and capacity of enterprise systems.  Hours of work are Monday to Friday – 7.5 hours daily or as required.  After hours support/on-call duties will be required.

·        Design, install, configure and maintain server, virtualization and storage infrastructure

·        Provide general oversight of implementation and system troubleshooting activities

·        Conduct security, performance and risk analysis for information systems

·        Assist in designing, planning, documenting and implementing disaster recovery and business continuity strategies

·        Ensure operational, performance and security monitoring of all designated enterprise systems

·        Ensure system documentation and inventories are maintained

·        Assist in the maintenance of relevant policies and procedures

·        Act as an escalation point for system related incidents, including security incidents

·        Ensure all assigned incidents are properly addressed in accordance with predetermined Service Levels and Incident Management processes

·        Actively participate in the Problem Management process through the identification and correction of recurring issues

·        Ensure a smooth support transition from the delivery teams to the relevant Support teams

·        Work with delivery teams, IT, and business customers to support initiatives, provide estimates, assist with implementations and ensure that solutions are highly operational, available and secure

·        Become intimate with the corporate application, server, network and roadside infrastructure

·        Communicate changes, fixes and processes to the end-user community

·        Ensure management is updated on issues in a timely manner

·        Additional tasks may be assigned as required

·        5+ years of experience in designing, implementing and supporting enterprise systems, virtualization and storage infrastructure

·        Experience supporting Microsoft Windows Server systems required

­    Experience managing Microsoft Active Directory, DNS and DHCP

­    Experience with MS Exchange, SharePoint, IIS and SQL Infrastructure

·        Experience with VMware virtualization technologies, including environment orchestration and self-service provisioning preferred

­   Experience with NAS storage technologies, including Netapp, Oracle, NFS, SMB

­   Administration of Netapp modes, ONTAP, upgrades, data migrations

­   Administration of Vmware infrastructure, upgrades, VM migrations, performance monitoring, troubleshooting

­   Basic knowledge/familiarity of Linux

·        Experience with Backup Technologies (Cohesity, NTBackup, NetApp SnapManager, SQL Backup)

·        Experience with support and maintenance of geographically dispersed data centers

·        Experience with automation tools and software (PowerShell, vbScript, Ansible, Jenkins etc.)

·        Knowledge of high-level networking (segmentation, topology, etc)

·        Experience with AVAYA is an asset

·        Experience with Cloud based infrastructure like AWS and Azure is an asset

·        Experience with z/OS is an asset

·        Experience with supporting application development environments, including automation of rapid environment provisioning

·        Experience with IT security technologies and best practices required

·        Experience with highly available multi-site system design required

·        College or University degree in Computer Engineering or Computer Science preferred

·        System & security technical certifications an asset (MCSE, VCP, NCDA etc.)

·        Knowledge and experience with IT governance frameworks such as PCI DSS and COBIT an asset

·        Familiarity with Agile development methodologies such as Scrum and Kanban preferred

·        Strong ability to communicate and document clearly and effectively

·        Ability to work effectively and contribute in a team environment

·        Ability to follow processes and guidelines

·        Ability to work with all levels of staff

·        Ability to take personal initiative and observe confidentiality

·        Ability to work with internal and external vendors in a professional manner

·        Ability to multi-task in a fast paced environment

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Accommodations for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.