JLGOV is a primary source for business process outsourcing, staff augmentation, technology services, and solution procurement. JLGOV is a small, minority-owned business headquartered in Virginia Beach, VA. Our goal is to meet the needs of customers across multiple verticals to include DoD, Commercial, Local and State levels. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

PLEASE READ ALL DETAILS AND REQUIREMENTS BELOW!

Applicants must reside in the United States and be U.S. Citizens for consideration. No Visa sponsorship!

This is a pre-sales request for a committed deal. The request is for a 12-month expert-level SEP residency based in Missouri. A local resource that can travel easily to site is preferred, however a combination of onsite / remote is possible (one week per month travel on site from anywhere in the USA). The customer has high expectations on skill set around SEP and a complex environment to manage.

A general description of scope is as follows:

Optimize IT Operations:

• Advise and contribute to technical projects
• Participate in the planning and execution of any upgrades, deployments, patches or disaster recovery testing of their Solutions
• Perform configuration and environment reviews
• Assist with production planning to minimize risk to the operating environment and Symantec Solutions
• Assist with planning, support and evaluations for new features and functionalities within the Symantec Solutions
• Provide technical detail and actively participate in the account-planning process and in quarterly business reviews to assess program's status and strategic direction relative to the Customer's business objectives

Stabilize IT Infrastructure:

• Diagnose technical issues encountered with the Symantec Solutions
• Monitor and manage escalated Technical Support issues and serve as the single technical point of contact for such escalations
• Assist in monitoring and responding to non-routine activities including, but not limited to, security breaches and attacks.
• Assist in the identification and implementation of best practice processes and procedures for installation, configuration and utilization of the Symantec Solutions in a supported environment
• Provide informal knowledge transfer to Customer staff members who cover the management and maintenance of the Symantec Solutions

Expedited Response:

• Provide proactive and reactive advice on issues regarding upgrades, patches and updates of the Symantec Solutions
• Provide response or clarification for any relevant Symantec Solution-related questions in the course of daily operations
• Coordinate with Symantec technical support to resolve product issue escalations to assist in faster resolution and reduce unplanned downtime
• Assist in troubleshooting and providing technical details for probable cause analysis of break/fix issues encountered by the Symantec Solutions

• A passion for security, learning, and knowledge sharing
• Excellent written and verbal communication
• Willingness to work out of normal business hours without prior notice (upon customer demand)
• Superb written and verbal communications skills in English

All information will be kept confidential according to EEO guidelines.  Must be authorized to work in the United States on a full-time basis for any employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

CONFIDENTIALITY

This project and all materials provided to the Contractor by the Government and results, conclusions and recommendations obtained thereof should be considered confidential in nature and treated with the same level of care that the Contractor treats its own confidential business information. The information shall not be disclosed, copied. modified, used (except in the completion of this project) or otherwise disseminated to any other person or entity at any time to include, but not limited to inclusion in any database external to the Government without the Government's express consent.