IT Service Delivery Rep (Mid-level)

  • Full-time

Company Description

JLGOV is a primary source for business process outsourcing, staff augmentation, technology services, and solution procurement. JLGOV is a small, minority-owned business headquartered in Virginia Beach, VA. Our goal is to meet the needs of customers across multiple verticals to include DoD, Commercial, Local and State levels. 

** Must be a U.S. Citizen

** No Visa sponsorship. Applicant MUST BE ELIGIBLE FOR HIRE in the U.S.

** ALL candidates will be required to do a personal interview, NO exceptions

** E-Verify and National Background Investigation/Check will be completed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description

Please read all details and requirements below.

***THIS POSITION REQUIRES A CURRENT/ACTIVE GOVERNMENT SECURITY CLEARANCE, SECURITY+ AND CISCO CCNA CERTIFICATION. THERE ARE NO EXCEPTIONS TO THESE REQUIREMENTS. ***

Seeking a Network Technician servicing a large-scale Enterprise network. Candidate will be part of a Team of Network Technicians and Engineers. This network includes Cisco, Aruba, Brocade, Juniper, Riverbed and McAfee network devices to include Routers, Switches, Access Points, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) and WAN Accelerators. Candidate expected to install and maintain network devices at the site and work with the NOC technicians and Managers to troubleshoot outages and resolve network related issues. They will be responsible for creating tickets for maintenance using HPE Service Manager. They will also be expected to understand, implement and follow processes in accordance with current policies and procedures. Perform escalation and additional tasks as directed. Take direction from the Regional and Site leaders. Some travel may be required.

The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, strong written and oral communication skills, strong interpersonal skills and innovative thinking in a fast-paced, ever-changing environment. Good problem-solving and troubleshooting skills in severs and Cisco devices are a plus. Ability to lift up to 50lbs is required.

Qualifications

  • Security+ and Cisco CCNA Certification is required. ITIL Foundation v3 certification highly desirable
  • Experience and/or college degree in IT field or a related technology
  • Ethernet and IP data engineering experience with minimum 4 years’ experience as a Network Technician
  • Project coordination skills to manage the execution of maintenance activities and network outages
  • Fundamental understanding of the OSI Model is required. Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment
  • Knowledge of network protocols such as OSPF, BGP, and EIGRP is a plus
  • Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies highly desirable

Additional Information

All information will be kept confidential according to EEO guidelines.  Must be authorized to work in the United States on a full-time basis for any employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

CONFIDENTIALITY

This project and all materials provided to the Contractor by the Government and results, conclusions and recommendations obtained thereof should be considered confidential in nature and treated with the same level of care that the Contractor treats its own confidential business information. The information shall not be disclosed, copied. modified, used (except in the completion of this project) or otherwise disseminated to any other person or entity at any time to include, but not limited to inclusion in any database external to the Government without the Government's express consent.