The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. 

Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. 

We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial. 

JB Hi-Fi Group is the perfect place to power your career, and we’re excited to hear from you. 

Why join JB Hi-Fi Group?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

As the Transport Support Lead, you will be responsible for to supporting efficient and cost-effective transport operations through transport cost management, invoice processing, claims management, reporting, and continuous improvement. In addition to leading the Transport Administration function so that JB Hi-Fi Group can maintain safe and efficient transport networks and ensure optimal carrier performance and market leading B2C and B2B delivery capability.

Key responsibilities include, but are not limited to:

• Cultivate a supportive and inclusive culture, ensuring team member safety and well-being is prioritised.
• Maintain and manage team performance and conduct, whilst also ensuring that appropriate feedback, and recognition.
• Develop team capability through cross-training, knowledge sharing, and operational support to ensure effective coverage and resilience.
• Provide operational support during peak trading periods and business-critical events.
• Lead the transport administration function including accounts payable and customer damage claims that result from carrier negligence.
• Ensuring accurate and timely processing of transport spend and lead improvements in invoice reconciliation and look for ways to improve freight cost recovery.
• Manage transport cost reporting, carrier rate cards, and administration of carrier contracts in the network.
• Analyse transport costs, operational data, and trends to support decision-making and identify improvement opportunities.
• Partner with Operations, Finance, Systems, carriers, and external stakeholders to support operational performance and continuous improvement initiatives.
• Manage carrier audits and communicate to all parties, support audit disputes and monitor the completion.
• Drive a safety culture through transport processes and provide reporting on COR incidents across the Group
• Promote awareness about compliance requirements, and coach/train Group leaders, team members and contractors to build capability and knowledge about transport processes and compliance.

To be successful in this role, you will need:

Essential:

• 5 years’ experience in logistics leadership roles.
• 3 years’ experience in transport operational leadership roles.
• Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to continuous improvement.

Preferred:

• Experience in retail logistics desirable.
• Experience with freight management systems.
• Experience in leading administrative functions, such as accounts payable or claims.
• Knowledge of the Australian Consumer Law.
• Experience in conducting audits and managing corrective actions.
• Experience in delivering compliance training desirable.
• Knowledge of the transport industry, transport equipment and relevant legislative and regularly requirements such as Chain of Responsibility.

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!