JDE is a subsidiary JDE Peet’s, the world's leading pure-play coffee and tea company, headquartered in The Netherlands. For more than 265 years, JDE has been inspired by the belief that it’s amazing what can happen over a cup of coffee. Today, JDE unleashes the possibilities of coffee and tea in more than 100 countries, through a portfolio of over 50 brands including L’OR, Gevalia, Senseo, Tassimo, Pickwick, Friele and Café Noir.

What’s it like to work at JDE?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world.

Customer Service Specialist position provides a complete order process and customer service facility to all customers. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:

• Process Customer Orders according to target
• Number of end user customers on target
• Handling calls and enquiries daily according to the defined target

• 2-3 Years of experience preferably in an international FMCG company, in Customer Services
• Knowledge of customer service principles and practices
• Experienced in Microsoft Office: specifically Word, Excel and Outlook
• Knowledge of SAP and understanding of the OTC process
• Good listening skills & initiative
• Attention to detail and accuracy
• Desire to have a carreer in Supply Chain department