JDE is a subsidiary of JDE Peet’s, the world's leading pure-play coffee and tea company, headquartered in the Netherlands. For more than 265 years, JDE has been inspired by the belief that it’s amazing what can happen over a cup of coffee. Today, JDE unleashes the possibilities of coffee and tea in more than 100 countries, through a portfolio of over 50 brands including Moccona, L’OR, Harris, Campos, Piazza D’Oro, Espresso di Manfredi, Pickwick and more.

What’s it like to work at JDE?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world. We care about our environment and have a sustainability program in place called Common Grounds focused on Responsible Sourcing, Minimised Footprint and Connected People. We’re striving to use 100% responsibly sourced coffee and green packaging and achieve gender balance in management by 2025 while reducing our emissions.

JDE is looking for a Customer Relations Manager to lead our Customer Relations team based in Kingsgrove. You will empower and motivate the team while continuously looking for ways to improve our current process flows. You thrive when working with a diverse range of internal (sales, finance, supply chain) and external (Coles, Woolworths, Winc etc.) stakeholders. You ensure all customer orders are managed while providing excellent customer care. You will be based in Kingsgrove and will occasionally travel to our North Sydney office.

In this role, you will:

• Lead and motivate a team of 5 Customer Service Specialists, 1 Vendor Replenishment Planner and 1 Customer & Consumer Relations Specialist
• Liaise with customers and suppliers to optimise customer satisfaction and maximise efficiency – you participate in fortnightly or monthly meetings
• Analyse data and act quickly to be on top of our customer service KPIs
• Take a leading role at suggesting and driving the implementation of continuous improvements
• Connect and proactively share insights with internal stakeholders

If you have the courage and confidence to venture into new cultures & territories, and you’re brimming with an entrepreneurial spirit and a drive to succeed, you’ll fit right in at JDE. We roll up our sleeves, pitch in, and get our hands dirty to break new ground. Committed to playing at our best, we think bigger and move faster, always rising to the challenge that matters most and celebrating the wins that count.

For this role as our Customer Relations Manager, we’re looking for someone who has the following skills and experience:

• Experience as a Customer Relations Manager, ideally in a similar (FMCG) environment
• Experience working with SAP
• A true people leader who can motivate a team
• Continuous improvement mindset and drive
• Ability to interpret data and translate into easy-to-read dashboards and recommendations with the help of Excel and PowerBI
• An understanding of warehouse and distribution networks and service providers

Perks

What’s in it for you?

• Work with a fairly new team and have the freedom to define a strategy for your team
• The opportunity to implement high-impact process improvements in our Customer Relations team
• Salary with contributions to your super and a bonus opportunity
• A full-time permanent contract
• Support, training and an extensive onboarding program
• Once the onboarding period is completed: hybrid working – work from home approx. 1 day a week
• Delicious coffee and tea on-site and quarterly free staff orders
• Free parking at our Kingsgrove office
• Career development opportunities
• Experienced and enthusiastic team

If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). If you have any questions you'd like to ask before applying, feel free to send an e-mail to Mae Cabaluna ([email protected]). Note: no applications are handled via e-mail.