For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona. 

JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company, headquartered in The Netherlands.

What’s it like to work at JDE?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world.

ABOUT THE ROLE

The Global IT Network & Infra Service Delivery Manager is responsible for ensuring that the day-to-day operations of Data Center, Networks and Hosting Services throughout the whole organization are stable, secure and reliable. While also ensuring that they are with business needs and are consistent/compliant with company values and the company’s business model (“Combined Business Model”).

Responsibilities:

• Manage and continuously improve the “Run Service” model for Network, Data Center and Hosting Services. Act as the escalation point for major “Run Service” issues.
• Advise the Global IT Head of Service Delivery on IT Operational strategy and deliver input regarding his/her specific responsibilities.
• Manage relationships with global network and hosting suppliers to ensure efficient day-to-day delivery of Network and Hosting services to the organization, according to defined SLAs. Oversee the definition and implementation of actions to improve Hosting and Network services.
• Ensure smooth transition of Data Center, networks and Hosting changes from project phase to run phase.
• Act as Service Owner of Network, Data Center and Hosting Services, Governs Service Review Meetings with Providers, ensuring Service Level Agreements are met.
• Own the standard change process for Network, Data Center and Hosting Services, responsible for reviewing and approving standard changes raised for all JDE locations and data centers.
• Ensure clear communication to all stakeholders for service outages, maintenance and upcoming changes.
• Manage end user training and adoption to ensure all stakeholders have the knowledge required to utilize the tooling available for Network, Data center and Hosting Services.

If you have the courage and confidence to venture into new cultures & territories, and you're brimming with an entrepreneurial spirit and a drive to succeed, you’ll fit right in at JDE. We roll up our sleeves, pitch in, and get our hands dirty to break new ground. Committed to playing at our best, we think bigger and move faster, always rising to the challenge that matters most and celebrating the wins that count.

For this role as a Global IT Network and Infrastructure Service Delivery Manager, we’re looking for someone who has the following skills and experience:

• Academic Degree (or equivalent experience), preferably in a quantitative or Computer Science discipline.
• Experience of managing Network or Data Center Operations and Vendor relationships of large multi-million euro contracts or other IT Operations Manager position for more than 5-7 years.
• Sound knowledge of IT frameworks like ITIL v3 (2011) and Data Center and Hosting Technologies.
• Proven track record in continuous improvement of Network Services  and/or Data Center, Hosting environments.
• Proven experience with various Network technologies (incl. WAN, LAN, VPN, WiFi, Firewalls, MPLS, BGP, DNS/DHCP, IPv6, zScaler, etc.). Cisco and/or Checkpoint experience would be a benefit.
• Proven experience with various Data Center technologies (incl. VMWare, Oracle, SQL Server, Hyper-V, Storage, Backup, Disaster Recovery, etc.
• Interact with Business and IT leaders and being able to explain IT in a very simple and understandable way.

Your application at JDE
If you are interested in this career opportunity at JDE, hit the “I’m interested” button and upload your application. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE will be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.