The exponential growth of technology has made IT one of the critical success factors for every business function within JACOBS DOUWE EGBERTS. To enable IT as a competitive advantage, we are transforming our IT department towards a “combined business model”, which consists of one high-end platform for all IT systems and users across JDE worldwide. This transformation is operated by the department of Global Information Services (GIS), which operates in three areas of expertise: Service & Operations, Enterprise Solutions and Strategy & Planning.

As the Global IT Network Service Manager, you will be a part of the IT Services and Operations team. You will be responsible for supporting the day-to-day IT Network services delivered by network suppliers for the entire JDE organisation and for continuously improving the provided Services.

As a Global IT Network Service Manager at JDE, you will be responsible for:  

• Managing the end-to-end network services provided by suppliers to all JDE locations worldwide; 
• Monitoring if SLA’s are adequately managed and reported by the suppliers;
• Managing contracts and budgets with suppliers, ensuring services are delivered in line with agreements and meet local legal requirements; 
• Overseeing the implementation of actions to improve network services and standardisation of processes used between suppliers, JDE and third parties;
• Participating in projects and ensuring a smooth transition of network changes;
• Overseeing the continuous availability, capacity, performance and security monitoring of all network equipment and software across JDE worldwide.  

To be successful in this role, we are looking for a talented candidate who has the ambition to support the change at JDE. In this job opportunity, we have an exciting career challenge for a creative problem solver, who can help our activities as a seasoned Service Manager and add value to the network operation activities within JDE worldwide. 

Our preferred candidate would have: 

• A bachelor or master’s degree, preferably in a quantitative, Computer Science or Network discipline;
• Over five years of experience in (global) network operations and service management;
• Experience with various network technologies (incl. WAN, LAN, VPN, WiFi, Firewalls, MPLS, BGP, DNS/DHCP, IPv6, zScaler),  Professional network management certification, such as a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP), is a pre; 
• Extensive knowledge of IT frameworks like ITIL, ITIL certification; 
• Experience interacting with different cultures and managing virtual teams;
• The ability to speak and write English on a professional level;
• Well-developed people and stakeholder management skills;
• Excellent analytical and conceptual skills. 
   

Next to an attractive and rewarding salary, we offer a variety of secondary conditions of employment. 

This includes a:

• Year-end bonus;
• Rewarding pension-plan;
• Additional number of ADV days, as we think a good work-life balance is important;
• Remuneration for health, life- and other insurances;
• Fitness allowance;
• Discount on company products;
• Flexible, international work environment. 

Your application at JDE 
If you are interested in this career opportunity at JDE, hit the “I’m interested” button and upload your application. After receiving your application, we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE will be an online assessment, followed by a first and final round interview.