It’s amazing what can happen over a cup of coffee. At JACOBS DOUWE EGBERTS, we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world. To date, our coffee and tea portfolio is available in over 140 countries and includes iconic household names such as Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao and Gevalia. We’ve built our business on the belief that everyone deserves the coffee they love – no matter who you are, where you live or how you take it. We are an equal opportunity employer and believe that diversity; whether that be gender, cultural or generational diversity enhances our workplaces. Please be advised that shortlisted candidates may be required to undertake pre-employment medical and background screening including reference checks. 

This position is not limited to daily order processing and complaint handling. You will be the point of contact for all customer queries with the opportunity to manage a small team of 3 Customer Service Specialists. You will be accountable for the customer service strategy which is focused on keeping existing customers based on a target oriented sales strategy, delivering excellent customer service, improving the network, upselling and cross selling our products and managing inbound & outbound calls and participating in projects across departments. These are big shoes to fill as we say a mini farewell to one of our own to welcome a new bubba into the world. 

If you’re brimming with entrepreneurial spirit and a drive to succeed, you’ll fit right in here at JDE. Working globally and locally, our Associates have been positively influencing the world of coffee for over 250 years. We love people who are not afraid to try, and who try until they get it right. We value strong convictions and encourage debate. And all this in an open, friendly environment where you can approach anyone and grow any way you like. 

We’re looking for someone who has the following skills and experience:

• People leadership experience - ideally a coaching style and a proactive approach
• Ability to influence stakeholders and contribute as part of the Professional Business Unit Senior Leadership Team
• Well developed communication skills 
• Project Management skills
• Focus and intention around continuous improvement 
• Action orientation - drive things to completion 
   

At JDE, in addition to a competitive salary, we offer a wide range of benefits tailored to your needs:

• Contract role working full time hours until Octobver 2021
• A position on the Professional Senior Leadership Team where you can really have impact 
• Lots of Coffee and Tea 

If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Should you have any specific questions, you're welcome to call Ali Barfoot for a virtual coffee on +61 2 9551 3423