It’s amazing what can happen over a cup of coffee. At JACOBS DOUWE EGBERTS, we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world. To date, our coffee and tea portfolio is available in over 140 countries and includes iconic household names such as Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao and Gevalia. We’ve built our business on the belief that everyone deserves the coffee they love – no matter who you are, where you live or how you take it. We are an equal opportunity employer and believe that diversity; whether that be gender, cultural or generational diversity enhances our workplaces. Please be advised that shortlisted candidates may be required to undertake pre-employment medical and background screening including reference checks. 

Are you a Coffee Superstar looking to join a strong and vibrant Customer Service Team? 

• Customer contact for all JDE NZ Retail portfolios.  
• High pressure role processing orders, queries, credit notes and other admin tasks. 
• Liaise with and manage expectations of internal and external stakeholders - DCs, Supply Chain, Sales 
• Follow processes to provide superior service with accuracy. 
• Fun and lively team of coffee enthusiasts who value direct and clear communication.
• Champion our brands and show your enthusiasm for who we are and the brands we supply (Bell, Jeds, LOR, Moccona, Hummingbird, Gravity).

If you’re bursting with entrepreneurial spirit and a drive to succeed, you’ll fit right in here at JDE. Working globally and locally, our Associates have been positively influencing the world of coffee for over 250 years. We love people who are not afraid to try, and who try until they get it right. We value strong convictions and encourage debate. And all this in an open, friendly environment where you can approach anyone and grow any way you like. 

For this role as a Customer Service Specialist, we’re looking for someone who has the following skills and experience:

• SAP experience
• Self-starter and multitasking superstar. 
• Process driven, able to manage work schedule independently.
• Quick learner!

At JDE, in addition to a competitive salary, we offer a wide range of benefits tailored to your needs:

• Comprehensive training 
• Vibrant working environment with a supportive team
• All the coffee and tea you can drink

If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Should you have any specific questions, you're welcome to call Peta Groundwater for a virtual coffee on +61 2 9551 3036.