It’s amazing what can happen over a cup of coffee. At JACOBS DOUWE EGBERTS, we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world. To date, our coffee and tea portfolio is available in over 140 countries and includes iconic household names such as Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao and Gevalia. We’ve built our business on the belief that everyone deserves the coffee they love – no matter who you are, where you live or how you take it. We are an equal opportunity employer and believe that diversity; whether that be gender, cultural or generational diversity enhances our workplaces. Please be advised that shortlisted candidates may be required to undertake pre-employment medical and background screening including reference checks. 
 

As the Technical Support Specialist you are the key contact for the NZ technical and sales team to ensure the smooth service to our customers. 

Your busy day will include( but is not limited to):

•        Schedule and Coordinate machinery flow, installations and swaps for all customers   
•        Attending daily WIP and weekly technical meetings
•        Organising of the return freight from required 3PP's
•        SAP - All machinery stock movements, contracts, functional location

If you’re brimming with entrepreneurial spirit and a drive to succeed, you’ll fit right in here at JDE. Working globally and locally, our Associates have been positively influencing the world of coffee for over 250 years. We love people who are not afraid to try, and who try until they get it right. We value strong convictions and encourage debate. And all this in an open, friendly environment where you can approach anyone and grow any way you like. 

For this role as a Technical Support Specialist, we’re looking for someone who has the following skills and experience:

• Previous customer service or administrative experience, in a high-volume environment
• Ability to work under pressure in a fast-paced role, with high attention to detail
• Reliable team player with excellent communication skills both written and verbal
• Ability to prioritise work load with a proactive approach with strong follow through
• High level of PC literacy including MS Word, MS Excel. SAP and Microsoft Dynamics would be highly regarded

At JDE, in addition to a competitive salary, we offer a wide range of benefits tailored to your needs:

•  Fun and inclusive tea
•  Lots of tea and coffee
•  Global organisation with long history that we are proud of and a future we're excited to be creating
• Summer hours, wellness programs and more

If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Should you have any specific questions, you're welcome to call Ali Barfoot for a virtual coffee on +61 2 9551 3423