Johann Jacobs and Egbert Douwe didn’t know where the journey would lead, they just believed that everyone deserved the coffee they love. Now JACOBS DOUWE EGBERTS is leading the way, shaping the future of coffee. As a pure-play coffee company, we are proud to be part of millions of people’s lives. Enjoyed in over 80 countries, our 12,000 passionate coffee champions are delivering our vision: a coffee for every cup.

True coffee democracy begins here with all of us. Coffee is at the heart of life. It is with us at the big moments and the small. It’s an expression and enjoyment of personal taste and everyone should be free to enjoy their coffee their way. So why don’t you join us? And be a part of something amazing…

MAIN RESPONSIBILITIES:

• Customer service level continuous improvement via effective cooperation with their PIC (Persons in Charge)
• Receive and analyze customer orders with agreed terms and conditions of delivery the finished product. Check the Minimum Order size and destination against route matrix and arrange necessary optimizations
• Creation of pre-orders for respective Customers with planning tools and specific requirements
• Support Credit Status Control process in tight co-operation with Sales and other Supply Chain divisions in the way, which secure execution of the daily plan of FG sales/shipments
• Execute ERP system (SAP) transactions to support daily shipment plan in accordance with a process, namely
• Place the order for truck to forwarder and receive confirmation within the time limits fixed in respective procedure. Communication with forwarders and carriers to fix daily shipment schedule
• Stay in contact with the Customer’s PIC as per FG in transit and the delivery schedule monitoring.
• Co-ordinate work of all departments involved to the execution of orders
• Download the transport orders to Local Transport (Non-SAP Application) database with subsequent generation of settled document flow to forwarders. Local Transport database NSA ownership.
• Receiving the freight invoices from forwarders, its analyses, checking the full set transport documents and posting the cost of services against the PO for exact forwarder, CC and GL account
• Customers’ claims handling, including investigation in co-operation with related to claim functions, i.e. Production, Transport, Warehousing
• Settling the Claim investigation result in ERP (SAP) system via corrections invoice and tax invoice and provide these docs to clients
• Handling of Contracts with Local Transport Forwarders in co-operation with Purchasing function, including Database support and KPIs reporting
• Participation to functional (cross-functional projects) focused on Customer Service Excellence and logistics processes effectiveness

• University degree
• 3+ years Customer Service and Logistics experience
• Experience with SAP system
• Good analytical and multitasking skills
• Intermediate level of English
• Diligence and accuracy, client-oriented approach
• Team player

• Excitement from working and learning in the international and multicultural environment with high potential to growth in Ukrainian market;
• Extensive functional and leadership training and development programs;
• Competitive salary package;
• Compensations & benefits package, which includes: medical insurance, life insurance, meal allowance;
• Rewards & recognition program