Johann Jacobs and Egbert Douwe didn’t know where the journey would lead, they just believed that everyone deserved the coffee they love. Now JACOBS DOUWE EGBERTS is leading the way, shaping the future of coffee. As a pure-play coffee company, we are proud to be part of millions of people’s lives. Enjoyed in over 80 countries, our 12,000 passionate coffee champions are delivering our vision: a coffee for every cup.

True coffee democracy begins here with all of us. Coffee is at the heart of life. It is with us at the big moments and the small. It’s an expression and enjoyment of personal taste and everyone should be free to enjoy their coffee their way. So why don’t you join us? And be a part of something amazing.

• Leads and monitors the Local End User Services and Infrastructure service delivery to ensure effective and efficient day-to-day Infrastructure IT services for the local businesses and  follows global company’s IT standards, policies and guidelines, and  drives it’s adoption within the cluster.
• Supports IT Manager in financial execution: to ensure that the IT cost model is accurate and transparent.
• Communicates the IT strategy & initiatives to the business and ensures that the business stakeholders are aware of the IT strategic planning and priorities.
• Focuses on business improvement and business processes, as well as delivering appropriate technology.
• Ensures Audit/Risk/Security Compliance (including licensing)
• Critical Incidents\Problems\Changes management
• Vendor management

• Enthusiastic about coffee;
• Higher education, preferably in IT or Computer Science discipline;
• 3+ years of IT experience;
• Experience in external vendor management and IT Services Management (Technology Operations) in a multi-vendor organization
• Sound knowledge of IT frameworks like ITIL v3 (2011)
• Interacts with Business and IT stakeholders, being able to explain IT in a very simple and understandable way.
• Ability to translate understanding of the organization's goals and objectives into operational End-User Services / Infra requirements.
• Strong communication skills both written and verbal and experience in building & working with remote teams
• Experience in a multi-cultural international organization is preferred
• Industry experience with a FMCG company is a prerequisite.

• Excitement from working and learning in the international and multicultural environment with high potential to growth in Ukrainian market;
• Extensive functional and leadership training and development programs;
• Competitive salary package;
• Compensations & benefits package, which includes: medical insurance, life insurance, meal allowance;
• Rewards & recognition program