Telesales Specialist (Fixed Term Contract)
- Honey Ln, Maidenhead SL6, UK
At JACOBS DOUWE EGBERTS we are inspired by our belief that it’s amazing what can happen over a cup of coffee. We are driven by the vision that everyone deserves the coffee they love. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia.
What’s it like to work at JACOBS DOUWE EGBERTS?
We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JACOBS DOUWE EGBERTS: A coffee for every cup.
Commercially JDE is divided into two business units, Retail and Professional. The professional business unit is aligned with ‘on the go’ consumption of our brands including customer such as offices, hotel groups, pubs and bars and hospitals.
The professional unit makes up about 25% of the UK&I business and this position sits within the indirect sales team in professional. With responsibility for all our independent customers and regional groups the indirect sales team work closely with regional distributors in order to unlock new business opportunities.
This role involves the following;
Telesales - responsible for contacting the list of prospective and existing customers and promoting sales against targets by e.g. securing repeat orders, cross selling.
Order taking - Processing of Product orders, managing shortages, advising on delivery stops or failures with customer and liaising closely with supply chain to ensure service levels is in line with target
Order processing - processing of machine orders from order capture to outbound and delivery to customers.
Processing of Machine orders to National accounts, manages the correct planning of the delivery, installation and maintenance of Professional machines and related products and the ordering of spare parts per the defined process with close communication to all stakeholders.
Customer service - being first point of incoming contact for existing customers or technicians, for all their service issues, call capture, fix on phones, technical support, call logging and technician call allocation, spare part replenishment accurately logged in relevant system.
Customer Complaints - Being first point of incoming contact for existing customer questions, issues and complaints. Complaint handling, logging and resolution in relevant system
- Ideally experienced in telesales\customer services for a min 1 yr
- Strong communication skills and confidence to approach customers on the phone.
- Ability and confidence to negotiate at all levels and build networks
- Excellent planning, organization and communication skills
- Strong problem solving
- Excellent IT skill, CRM, Excel and outlook
Working with us means you’ll be making an impact in a fast-paced, collaborative environment. We work as a team, celebrating success and supporting one another. Our associates work with a diverse group of like-minded people, in an innovative environment committed to doing the right thing – all across the world. What you do here will get noticed.