At JACOBS DOUWE EGBERTS we are inspired by our belief that it’s amazing what can happen over a cup of coffee. We are driven by the vision that everyone deserves the coffee they love. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia.

What’s it like to work at JACOBS DOUWE EGBERTS?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JACOBS DOUWE EGBERTS: A coffee for every cup

Working with us means you’ll be making an impact in a fast-paced, collaborative environment. We work as a team, celebrating success and supporting one another. Our associates work with a diverse group of like-minded people, in an innovative environment committed to doing the right thing – all across the world. What you do here will get noticed.

We are looking for an IT Specialist acting as the primary contact for local business on any IT question there might be. The IT Specialist supports local IT budget and service levels within external providers like Accenture and BT, Act in a governance role for service provided from pour service and support partners onsite or remote, ensure that the quality of support and service meet expectation and service the user community well. Also acts as project manager for smaller local IT initiatives.

The role directly reports to the Cluster IT Manager and liaises within the Central IT organization in case new initiatives are requested, making sure the central solution specialists are involved from the start.

The role as Nordic IT Specialist has responsibilities cross the Nordic region. We do try to focus the work task on geographic home location as much as possible, but we expect that you can travel cross Nordic when needed. In Denmark we have 2 main locations, Copenhagen which is the Nordic HQ, and Middelfart. You are expected to be able to serve both sites on equal share.

Your responsibilities will be to:

• Manage the operational client relationships with the local business’s process owners in order to ensure alignment between common solutions and the specific operating company situation.
• Ensure that implemented IT Solutions and related services meet the requirements of the Operational Management, Operational Process Owners and key-users.
• Responsible and accountable for local service contract in term of fulfillment, delivered service and correct charging along with the terms and condition in contract.
• Work closely with the Infrastructure, Network and Application Management groups to deliver solutions.
• Play a local coordinator role of major functional and technical projects, as well have the ability to deliver smaller initiatives autonomous, align with requestor and on guidance from CITM, or central IT teams

• Bachelor’s Degree (or equivalent experience) in a quantitative or business discipline; Master’s Degree desirable
• 3 years of experience in similar roles (technology/application operations, contract management)
• Detailed knowledge and understanding of IT architectures with an implementation focus required
• Experience in working in a global IT environment; managing an external vendor relationship, both local and global
• Eager to take ownership and initiative
• Experience in project management and project delivery
• SAP knowledge preferred
• Strong communication, interpersonal and networking skills required.
• Flexible attitude in working outside office hours if necessary.
• Fluent English.

• An exciting position with many challenging tasks in an international company where your base is located in Copenhagen.
• Good opportunities for personal as well as professional development.
• A busy day in cooperation with highly motivated colleagues in a dynamic organization with a focus on quality and growth.
• Salaries corresponding to our demands and good working conditions.