At JACOBS DOUWE EGBERTS we can offer you the opportunity to join a highly successful global, yet local, coffee company at an exciting time. We are privately owned with big ambitions. When we grow, you grow. If you have a thirst to be part of this journey you will be exposed to the full spectrum of your field of work. We value potential and create opportunities. We also have the basics covered including an appealing remuneration and a suite of benefits, some of which may include: Employee Assistance Program, wellbeing programs, free products, additional leave for you to volunteer or move house, paid parental leave, additional superannuation options, access to professional training and facilities, rewards and recognition programs, option to purchase additional leave, summer hours and so much more!
We are proud of our collaborative company culture and operate with a team of dedicated professional individuals who share the company strategy and vision. We are an equal opportunity employer and believe that Diversity; whether that be gender, cultural or generational diversity enhances our workplaces. Please be advised that shortlisted candidates may be required to undertake pre-employment medical and background screening including reference checks. 
 
If you fit the description apply online today, or contact Ali Barfoot, Talent Acquisition Manager on +61 2 9551 3423 if you have any questions. To learn more about what it’s 
like to work within JACOBS DOUWE EGBERTS please click here: https://www.jacobsdouweegberts.com/careers/The-Associate-Experience/ or check us out here: https://www.youtube.com/channel/UCDCEpVtyAAOVrSZ-iYvkOdA

As a key leader within the ANZ Operations team, this role will give you the opportunity to manage the supply chain relationships with our key customers.  Working together with the Demand and Supply Planners, Vendor Replenishment Planners and third-party logistics suppliers and providing direction, support and coaching, you will ensure excellence in customer service with a continuous improvement approach to drive the best possible service levels for our customers.

This varied role will also be responsible for supporting order fulfilment, working closely with the National Business Managers and Demand Planners to meet promotional and baseline requirements, and with the Brand team to ensure on-time delivery of our NPD’s.  You will be responsible for maintaining relationships with key stakeholders both internal and external including warehouse, transport, local and global factories and quality, and for investigating and resolving customer incidents.    A continuous improvement mindset together with a proactive communication with our customers’ supply chain management through collaboration meetings will be key to your success.

To be successful in this role you will have:

• Previous customer service, logistics and supply chain experience ideally within a FMCG environment (with solid understanding of inventory management)
• Strong communication, customer service and influencing ability
• Ability to build strong relationships quickly and effectively (eg Warehouse team, customers, suppliers, transport providers etc)
• Outstanding experience in root cause analysis with a focus on continuous improvement
• Ability to work autonomously, under pressure and within a team environment
• Highly developed organisational skills and attention to detail
• Strong problem solving ability and experience in process improvement
• Ability to manage customer orders (including indent orders)
• Ability to multi task and manage competing priorities 
• SAP experience will be highly regarded
• Your own vehicle and drivers licence (so you can visit our customers, other JDE sites and warehouse)
• People leadership experience (one direct report in this role)

What we can offer: 

• Intensive induction, training and support
• Role based at Gordon (with some travel to our Kingsgrove site essential)
• Global organisation with long history that we are proud of and a future we’re excited to be creating