International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

The Medical Referral Coordinator/LISW Case Manager manages the medical referral process by identifying needs for further higher-level care and admission of medically eligible patients.  Utilize Milliman guidelines and/or other healthcare industry accepted criteria for writing referrals and comply with referral management protocols.

Essential Job Duties and Responsibilities:

• Maintains a highly level of professionalism dealing with stakeholders and team.
• Ensures compliance with HIPAA & OSHA standards, as well as all office policies and protocols.
• Works with clinical providers to establish medical referrals for specialty care not available on CAS.
• Manages the entire referral process and assist patients with scheduling emergency and urgent care according to insurance plan.
• Escorts patients to off-site appointments and ensures positive control of patients, collects medical records.
• Works with Case Manager Leads to coordinate invoices and payments.
• Coordinates with various stakeholders when necessary.
• Performing administrative duties including, answering incoming calls and responding to all messages.
• Providing excellent customer service responding to patient inquiries promptly and accurately.
• Active participation in day-to-day office activities, including a variety of meetings and task force groups to improve procedural processes, obtain approvals, and remain abreast of new developments and policy requirements and regulations.
• Active participation in Mass Casualty exercises and events.
• Other duties or tasks as needed.

Experience Required:

• Minimum of three (3) years of experience in healthcare.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).

Education Required:

• High School Diploma or equivalent required.

Physical Requirements:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• May require bending, stooping and lifting up to 15 lbs.

Other Special Qualifications:

• On call requirements as part of a rotation if required.
• Ability to obtain and maintain a clearance to drive company vehicles.
• Must be able to read, write and speak English to effectively communicate.
• This position is unaccompanied.
• Ability to pass a DOS background check if one is required.
• Must be able to relocate to Doha, Qatar.
• A valid passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar.

To support your application please upload the following documents when submitting your application:

• Fully updated CV