Iqarus has a proud history, extending over 40 years, of delivering fully-integrated healthcare solutions in complex and demanding operating environments. We operate across the medical spectrum from primary care and occupational health, to advanced pre-hospital trauma care, through to full scale laboratory, radiological, diagnostic and surgical capabilities. Our approach projects the highest standards of clinical care into the environments in which we operate, through a combination of local knowledge, multinational medical staff, integrated global clinical governance, training and medical supply. Our highly-skilled operational teams deliver frontline and preventative services to mitigate health risk and help organisations keep their workforces safe, healthy, resilient and productive. By increasing the quality, simplicity and efficiency of health delivery we enhance our clients’ return on investment in health and in many instances, help elevate social and/or humanitarian objectives too. Our clients include multinationals and SMEs, governments, non-governmental organisations, supra-nationals, and non-governmental organisations.

The purpose of the role is to co-ordinate all course administration at our Training Centres

Course Administration & Support    

• Ensure all training courses are delivered in line with internal and/or external service level agreements.
• Administrating all course bookings at training centre within geographical area of responsibility, following due diligence and verification of student eligibility by the Lead Instructor/T&D Co-ord Manager.
• Proactively co-ordinate training centre resources to ensure cost effective and efficient service delivery, highlighting any issues to T&D Manager.
• Proactively issue joining instructions and distribute course materials.
• Regular update divisional Forecast of Events, providing information for training centre within geographical area of responsibility.
• Organisation of cost effective course logistics (e.g. training diary, venue, transport, accommodation, refreshments etc.).
• Escalate potential and/or identified service delivery issues to the Training & Development Co-ordination Manager.
• In collaboration with T&D Manager, ensure accreditation certification is maintained for training centre within geographical area of responsibility; arranging, disseminating and taking remedial action when required.
• Resource cost effective external lecturers and casualty simulators (in line with the Iqarus Competency Framework).
• Maintenance of accurate instructor training records and course administration to comply with approving bodies and with external audit requirements.
• Resource cost effective unit supplies including training materials/books/consumables, complying with company purchasing system.
• Ensuring client complaints are dealt with in a timely and empathetic manner, escalating to management when necessary.
• Support management in accreditation and audit procedures within geographical area of responsibility when required.
• Maintain and develop strong client relations identifying potential training/business opportunities through networking and recommendation to contract/senior management.

Facilities

• Ensure facility and equipment standards are continually maintained to a high standard, reporting any sub-standard or service delivery issues to management and assisting with resolutions.

Supplier Relationship

• Ensure all third party provider / supplier contractual documentation, for training centre within geographical area of responsibility, is maintained and documented in accordance with company’s ISO processes and procedures, with support from Iqarus HSEQ team as required.

Financial

• Reconciliation of monthly training activity, passing to Finance for billing.
• Assisting with financial queries and bad debts, and reporting discrepancies and bad debts to the Training Co-ordination Manager.

Other Duties

• Arrangement of travel and accommodation for the IQTD team and sub-contractors, as required, in line with client requirements and company travel policies and procedures.
• HSEQ focal point of required risk assessments for training centre within geographical area of responsibility.
• Any other duties as required by management and within the competency of the post holder.

• Eligible to work, or resident, in the UK
• Experience in a similar role, ideally within a Training & Development business and/or working with global training centre networks
• Committed to providing an excellent client experience and outstanding customer service
• Computer literacy, particularly on Office packages
• Strong administrative, organisation and time management skills
• Responsive and adaptive to change, embracing a change culture
• Analysis and problem solving skills
• Excellent communication and reporting skills
• Dynamic team working
• Business orientated, commercial awareness