Iqarus is a Dubai headquartered specialist provider of health solutions to the international workforce through a combination of frontline and preventative services.  Iqarus offers a range of Offshore & Onshore Healthcare, Environmental Sciences, and Occupational Health & Remote Healthcare solutions to companies deploying staff in the heavy industrial, mining, oil & gas, security industries and International and national government agencies.

Through a recently announced strategic alliance with International SOS, Iqarus now benefits from the combined capabilities of more than 11,000 staff operating around the world.  The organisation is entering a critical phase in its growth strategy and requires dynamic personnel to lead and support the growth of the business.

Iqarus has two principle Business Units, Health Risk Management and Global Health Services:

·       The HRM Business Unit is centred around a preventative approach to managing the health and wellbeing of our clients’ workforces and comprises three divisions: Occupational Health; Training & Development and Industrial Hygiene.

·       Global Health Services Business Unit provides intelligent health solutions that enable organisations to operate and grow in the world’s most complex and demanding environments using technology-enabled capabilities at the forefront of prevention and detection of workforce health issues, enhancing health, well-being and performance in a workforce.

To deliver a high level of desktop support to the users of Iqarus IT, primarily in the UK. Development of best practice for our Desktop Services across the Iqarus group.

·       To respond to Helpdesk requests and close these out expediently with a solution to the satisfaction of the initiator

·       Building Windows computers to a high level of compliance with established procedures

·       Using Active Directory and Office 365 to create/administer user profiles

·       Support for Windows 7/8.1/10 operating systems

·       Support and optimise desktop peripherals, Video Conferencing and other ICT devices

·       Support VoIP and Mobile phones

·       Occasionally visit Iqarus sites in other parts of the UK

·       Maintain documentation of technical detail relating to desktop equipment and software, including asset tracking

·       To ensure all work is carried out in accordance with company quality, safety and HR management systems

·       Monitoring the status of antivirus software alerts

·       Willingness to learn how to support specialist software

·       Have excellent troubleshooting skills when working alone

·       Strong knowledge of Microsoft desktop technology and applications

·       Three years’ experience in similar roles

·       Competent at using Microsoft Office software, Excel, Word, Outlook etc.

·       Must have keen attention to detail

·       Strong customer focus with ability to form good working relationships with both end users and colleagues

·       A flexible, enthusiastic, cooperative and confident approach to work and a can do attitude

·       Good communication skills in person, over the phone and via email

·       Willingness to travel to other Iqarus sites in the UK

Troubleshooting network connectivity problems in a LAN environment