Iqarus has a proud history, extending over 40 years, of delivering fully-integrated healthcare solutions in complex and demanding operating environments. We operate across the medical spectrum from primary care and occupational health, to advanced pre-hospital trauma care, through to full scale laboratory, radiological, diagnostic and surgical capabilities. Our approach projects the highest standards of clinical care into the environments in which we operate, through a combination of local knowledge, multinational medical staff, integrated global clinical governance, training and medical supply. Our highly-skilled operational teams deliver frontline and preventative services to mitigate health risk and help organisations keep their workforces safe, healthy, resilient and productive. By increasing the quality, simplicity and efficiency of health delivery we enhance our clients’ return on investment in health and in many instances, help elevate social and/or humanitarian objectives too. Our clients include multinationals and SMEs, governments, non-governmental organisations, supra-nationals, and non-governmental organisations.

Role summary:

To work closely with team members and other internal stakeholders to support the Health Administration (HA) function in delivering a high standard of service to clients, suppliers and patients.

Duties and responsibilities:

·         Greet and check in patients on Iqarus’ patient management system

·         Ensure all relevant paperwork completed by patients

·         Accurately prepare patient files in line with company requirements

·         Ensure paperwork is accurately completed and scanned on to the patient record system

·         Keyholder to follow opening & closing procedures

·         Provide administrative support to Inverness clinic team in line with company requirements

·         Respond to email bookings within three working hours, following Company e-mail etiquette and mailbox management guidelines

·         Support Health Administration team with booking management

·         Answer the phone in accordance with Call Handling Management Procedure

·         To accurately distribute mail delivered in accordance with the Royal Mail Procedure. Assist in the franking of outgoing mail

·         Follow the dictation process to quality review Doctor prepared documents for accuracy on grammar and personal data content

·         To follow dictation process to password-protect and quality review approved documents ready and forward for final administration review

·         Medical assessment outcomes to be emailed to clients within one day of appointment completion

·         Ensure any other results are delivered in a timely manner to the client, as specified in contract SLA’s

·         Assign clinic appointment actions to providers for clinical review and certification

·         Manage data sensitive medical and personal documentation in accordance with operating procedures and clear desk policy

·         Work to resolve any service issues in a timely manner using clinic administration escalation process, where appropriate

·         Support the Case management process within the Health Administration team

·         Participate in the process of annual appraisals, team meetings and working to achieve objectives of assigned Health Administration Team Lead

·         Assist with arrangement and catering of meetings, procurement of stationary and any other non-clinical ordering as required

·         Undertake any reasonable request assigned by Inverness Clinic Team or Management

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

·         Good knowledge of Microsoft Outlook, Word and Excel (Intermediate level desirable) and ability to adapt to new systems.

·         Good interpersonal and communication skills – pleasant attitude, speaks clearly and fluently

·         Quality orientated – output of work is accurate and meets or exceeds internal standards and the needs of both internal and external clients

·         Good problem-solving skills

·         Excellent time management skills

·         Strong attention to detail

·        Efficient Time Keeping

This is a full-time position.