Desktop Support Engineer

  • Full-time

Company Description

Iqarus has a proud history, extending over 40 years, of delivering fully-integrated healthcare solutions in complex and demanding operating environments. We operate across the medical spectrum from primary care and occupational health, to advanced pre-hospital trauma care, through to full scale laboratory, radiological, diagnostic and surgical capabilities. Our approach projects the highest standards of clinical care into the environments in which we operate, through a combination of local knowledge, multinational medical staff, integrated global clinical governance, training and medical supply. Our highly-skilled operational teams deliver frontline and preventative services to mitigate health risk and help organisations keep their workforces safe, healthy, resilient and productive. By increasing the quality, simplicity and efficiency of health delivery we enhance our clients’ return on investment in health and in many instances, help elevate social and/or humanitarian objectives too. Our clients include multinationals and SMEs, governments, non-governmental organisations, supra-nationals, and non-governmental organisations.

Job Description

Based in our Dubai Office, and reporting to the Desktop Services Manager in Aberdeen, this is a key role to deliver a high level of technical and process related desktop support to the users of Iqarus IT in the Dubai Office and across all our International locations (including Afghanistan, Kosovo).  Dubai is where our Executive Team are based and as such the support needed is of the highest calibre in terms of professional response, communicating status and effective solutions for demanding people.  Reporting to a Manager in Aberdeen is also a challenge in terms of effective communication and dealing with the time zone differences. This role may also involve the occasional site visit to our remote sites to provide hands on support. 

Key Accountabilities

  • Interact with staff on desktop problems and their resolution.
  • Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
  • Build PC’s and laptops to a high level of compliance with established procedures
  • Configure and support users for O365 (including Sharepoint, Skype for Business and Onedrive)
  • Support for Windows 10 and Mac iOS operating systems
  • Maintain Active Directory and the integration of Apple products.
  • Support and optimise Desktop peripherals, Video conferencing and other ICT devices
  • Support VOIP phones and mobile phones
  • Visit Iqarus sites internationally to provide IT and Business Systems support as required.
  • Maintain documentation of technical detail relating to Desktop equipment and software, including Asset tracking
  • Ensure all work is carried out is in accordance with Company Quality, Safety and HR Management systems.

 

Qualifications

  • 5 years experience working with Desktop technology
  • Experienced in problem solving for desktop hardware and software problems and user related network problems
  • Strong knowledge of Dell/Microsoft  desktop technology and Microsoft software applications (Apple Mac experience also advantageous)
  • Working knowledge of VOIP (Avaya), VC and mobile telephony technology
  • Working knowledge of Business Applications trouble shooting
  • Competent at using MS Office software – O365, Excel, Word, SharePoint and Skype
  • Excellent attention to detail with Superior problem-solving skills 
  • Good communication skills with a strong customer focussed approach.
  • Willingness to travel to remote Iqarus sites 
  • Fluent in English language 

Additional Information

Iqarus IT and Business Systems Department consists of a Desktop Services Support Team with an outsourced support service to support them, an Infrastructure Team and a Business Applications Team.  Currently the Department consists of 12 people.

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