The purpose of the role is to:

To work closely with team members and other internal stakeholders to deliver a high standard of Health Administration (HA) service to clients, suppliers and patients. Support the HA Team Lead to fulfil client specific contractual obligations.

• Respond to email bookings within three working hours, following Company e-mail etiquette and mailbox management guidelines
• Answer the phone in accordance with Call Handling Management Procedure
• Manage the administration of medical bookings effectively and accurately for all companies
• Arrange medical appointments accurately in appropriate clinic diaries. Where use of third party providers is required, ensure that the clinics have all relevant information and paperwork required to carry out the medical in line with Iqarus’ and client expectations
• Medical assessment outcomes to be emailed to clients within one day of appointment completion
• Ensure results are delivered to the client in a timely manner, as specified in contract SLA’s
• To quality review dictated documents to ensure accuracy, making sure consent process is adhered to
• Accurately manage and close out Case Management processes
• Monitor network clinic partners, log and escalate any non-compliance, where appropriate
• Ensure PO Numbers required for appointments are accurate at time of booking to enable efficient billing process to be followed
• Support billing and credit control in resolving invoice queries
• Ensure paperwork is accurately completed and scanned on to the patient record system
• Securely manage medical and personal documentation in accordance with operating procedures and clear desk policy
• Escalate any diary access issues for support and resource adjustment as required
• Work to resolve any service issues in a timely manner. Use clinic administration escalation process, where appropriate
• Generate basic reports for clients as required
• Attend internal client review meetings in the absence of the assigned team lead, or where required
• Participate in the process of annual appraisals, regular team meetings and working to achieve objectives of assigned HA Team Lead
• Provide information on request from HA Team Lead and management as required
• Support with end of day summary reporting, following the agreed Iqarus process, where requested
• Support HA Team Lead with updates for any client specific documentation as required
• Undertake any reasonable request by management

• Sound knowledge of Microsoft Outlook, Word and Excel (intermediate to advanced level desirable)
• Ability to work effectively in a fast paced environment
• Good problem solving skills
• Ability to prioritise and manage workload effectively
• Excellent interpersonal and communication skills – pleasant attitude, speaks clearly and fluently
• Quality orientated – output of work is accurate and meets or exceeds internal standards and the needs of both internal and external clients
• Excellent time management skills
• Strong attention to detail
• Driven to deliver outstanding customer service