It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position

The Analyst Logistics Compliance Operations – Americas is responsible for daily import and export operations and activities, processes, policies, and procedures within the region. He/she will serve as a primary point of contact for internal and external inquiries on the import, export, and trade regulations. This individual will work with the customs brokers and forwarders to ensure compliance with applicable company policies and import/ export regulations while ensuring the expeditious flow of goods. Additional duties include audit of import / export documentation, recordkeeping, AES filing, and trainings employees involved in the international trade.

Essential Job Duties

• Manage day-to-day export compliance and export control operations within the region, ensuring shipments comply with U.S. and foreign export regulations (EAR, OFAC, Customs) and company policies.
• Classify products, technology, and software under U.S. Export Administration Regulations (EAR), including ECCN determinations, license exceptions, and licensing requirements.
• Screen export transactions and parties for denied/restricted parties, embargoed destinations, sanctioned countries, and end‑use/end‑user risks; escalate and mitigate potential violations.
• Provide expert guidance to internal stakeholders on export control requirements for standard, hand-carry, carnet, routed export, and urgent shipments involving CBP, Department of Commerce, FDA, USDA, and other global agencies.
• Prepare, review, and audit export documentation, including commercial invoices, packing lists, shipper’s letters of instruction (SLI), certifications, and accurate Electronic Export Information (EEI) filings through ACE.
• Respond to and resolve inquiries from internal teams, service providers, and government agencies related to export documentation, government holds, export control reviews, and compliance inquiries.
• Manage and audit export recordkeeping to ensure completeness, accuracy, and compliance with corporate record retention policies and export control regulations.
• Create, maintain, and manage broker and forwarder SOPs and POAs, including FPPI authorizations for routed export transactions, ensuring alignment with export control responsibilities.
• Monitor and evaluate freight forwarders and customs brokers against export compliance SOPs and KPIs; maintain scorecards and lead corrective action plans for non‑compliance.
• Develop export compliance, export control, risk assessment, and service provider performance reports for management, including tracking compliance improvement plans.
• Partner with IT and Centers of Excellence to improve export data integrity, automate controls, support system enhancements, testing, and implementation of compliance solutions.
• Monitor regulatory changes and enforcement trends, update export procedures accordingly, provide training to internal teams, and support C‑TPAT validations and cross‑functional compliance initiatives.

Required Skills and Experience

• Strong knowledge of Trade Compliance principles (customs valuation, incoterms, license and permits, country of origin, HTS/ ECCN classifications, duty optimization / Free Trade Agreements, export controls and sanctions etc.)
• Knowledge of customs regulations, other government agencies (FDA, USDA, etc) importing regulations, EAR & Census Trade requirements.
• Demonstrate analytical and change management skills, critical thinking, and problem solving with experience in risk management processes and gap analysis.
• Familiar with databases, enterprise resource planning (ERP), global trade automation solutions, and the Automated Commercial Environment (ACE) functionality.
• Strong attention to detail and proficient recordkeeping and database maintenance skills.
• Excellent communication skills (verbal, written, presentation) with ability to implement and conduct training.
• Proficient in the use of Microsoft Outlook, Word, Excel, and PowerPoint.
• Strong organizational, multitasking, problem solving, and time management skills to meet or exceed deadlines, and maintain flexibility in fast-paced, evolving environment.
• Strong ability to create innovative solutions from existing resources.
• Ability to work both as part of a team and independently to make effective decisions in a timely manner.
• U.S. Citizenship, Permanent Residency, or equivalent working permit.

Required Education and Training

• Bachelor’s degree in supply chain, international business, or similar.
• Minimum of 4-6 years of international trade experience, focusing primarily on international logistics and trade compliance in medical devices.

Preferred certifications

• Certified U.S. Export Compliance Officer (CUSECO®)
• Export Compliance Professional (ECoP® – EAR & ITAR)
• Certified Export Compliance Officer (CECO)
• Certified Global Trade & Logistics Professional (CGTLP)
• BIS Export Controls Training Certificate

Preferred Skills and Experience

• Understanding and experience with the importation and exportation of medical devices.
• Experience in conducting audits and assessing compliance risks.
• Experience in SAP S4/ HANA and related transactional and outputs are preferred.
• Previous customs compliance experience is preferred.
• Six-Sigma experienced or CPIM preferred.
• Knowledgeable with Incoterms rules.
• Experience in managing Logistics Service Providers is a plus.
• Fluent in Spanish is a plus.

Working Conditions

Normal office conditions.

Travel required (<10%) – both domestic and international.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.