It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position

The Manufacturing Rework Process Author (IPC Author Specialist) creates, reviews, and maintains accurate In-Process Correction (IPC) instructions, also called manufacturing rework processes, in SAP Manufacturing Execution (SAP ME). The role converts approved rework process flows and current-state IPC documentation into clear, executable SAP ME-based IPCs; coordinates Manufacturing Engineering and manufacturing review and approval; and supports dry-run validation for critical or high-risk IPCs before production use.

The position authors new IPCs and updates existing IPCs to help reduce production disruption, nonconformance risk, rework, and IT escalations caused by incomplete or incorrect IPC content. The specialist in this position will support activities like development, validation and maintenance of instruments and / or accessories packaging processes across the company, according to the criteria established in internal procedures (SOP’s, WI’s) and the quality standards applicable to the medical industry, to guarantee the integrity of the finished product.

Essential Job Duties

• IPC Authoring & Maintenance: Author new and revised IPCs directly in SAP ME using approved rework process flows, controlled source documents, line information, and input from Manufacturing Engineers and subject matter experts.
• Legacy IPC Conversion: Review current-state and legacy IPC content and partner with Manufacturing Engineering to organize it into meaningful, executable subsets for SAP ME authoring.
• Content Accuracy & Execution Readiness: Refine IPC content using SAP ME execution learnings, SP Instrument experience, approved process requirements, and Manufacturing Engineer feedback. Ensure instructions are clear, complete, correctly sequenced, and practical for manufacturing execution.
• Cross-Functional Review & Approval: Coordinate review, correction, and approval with Manufacturing Engineers, Manufacturing Trainers, Product Quality, and other required stakeholders.
• Dry-Run Validation: Plan and support dry runs of critical or high-risk IPCs using dummy work orders in SAP ME before production use. Document issues and drive corrections to closure.
• Risk Identification & Escalation: Identify content or system gaps that may cause production stoppage, rework, nonconformance, or IT escalation, and escalate them before release.
• Planning & Traceability: Maintain authoring status, review comments, approvals, validation evidence, and readiness for assigned IPCs.
• Standards & Continuous Improvement: Develop and apply reusable authoring standards, templates, checklists, and best practices to improve consistency and authoring efficiency.
• Translation Coordination: Coordinate with Spanish and German translators on translation of authored IPCs in SAP ME.
• Document Control & Change Management: Create, revise, release, and maintain applicable engineering documents, parts, bills of materials, and engineering change orders using PLM and SAP ME systems while ensuring compliance, traceability, and documentation integrity.
• Knowledge Transfer: Provide knowledge transfer so Manufacturing Engineers can update and maintain IPCs over the long term and share workload and best practices with engineering teams.
• Rollout & Stabilization Support: Support current and future SAP ME rollouts, including authoring waves, stabilization updates, and lessons learned.

Required Skills and Experience

• Strong command of the English language, both written and spoken (85%).
• Strong technical writing skills with the ability to convert complex engineering information into precise, easy-to-follow manufacturing instructions.
• Ability to manage a high volume of authoring work while maintaining quality, traceability, and schedule discipline.
• Experience with controlled documents, change processes, and cross-functional review and approval workflows.
• Ability to work independently, seek clarification early, and influence stakeholders without direct authority.
• Minimum of 2 years’ experience as a Manufacturing Engineer or Process Engineer or Document Specialist or Technical Writer, or similar role supporting regulated manufacturing documentation.

Required Education and Training

• Bachelor's degree in manufacturing, mechanical, industrial, biomedical, systems engineering, technical documentation, or a related discipline, or equivalent relevant experience.
• Travel: Position may require 5% travel, primarily within the United States.

Working Conditions

• Primary onsite support in Mexicali is required to enable line walkthroughs, product understanding, and access to line layout information.
• Periodic travel to manufacturing sites, including Sunnyvale, may be required based on rollout and product needs (10% travel).
• This is a business and manufacturing documentation role within Intuitive Process Engineering, not an IT solution role.

Preferred Skills and Experience

• Working knowledge of medical devices, aerospace, or automotive products and manufacturing processes, with demonstrated ability to rapidly learn product, process, and line execution details.
• Deep SAP ME rework or manufacturing process instructions authoring and business system usage expertise.
• Familiarity with enterprise systems such as Agile PLM, SAP, or other manufacturing execution systems.
• Experience authoring manufacturing rework, process instructions, repair, deviation, or shop-floor instructions.

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.

Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.