It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position:

Professional Education Programs and Services (PEPS) Learning Manager will lead a team responsible for all phases of analysis, design, development, implementation, and evaluation (ADDIE) of internal learning programs and deliverables. Management responsibilities will focus on creating a shared vision aligned with the broader PEPS team, partnering with cross-functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful PEPS and cross-departmental efforts, and developing employees through onboarding, compliance, and professional development.

Roles and Responsibilities:

• Set quarterly and yearly goals in support of corporate objectives.
• Drive execution of internal learning strategies, projects and goals.

• Forecast resource and budget need to accomplish company and departmental goals.
• Hire, develop, and manage learning content and experience designers.
• Partner with leadership and cross-functional teams to research, design, and validate scalable learning strategies that optimize learning experience and outcomes. 
• ​Partner with stakeholders and executive leadership to establish, execute and report against shared goals and roadmap execution.
• ​Lead complex, cross-functional projects by developing comprehensive plans, coordinating multiple workstreams, and driving seamless execution with limited supervision. 
• Work with regulatory and quality teams to ensure training materials and curricula meet compliance.
• Intake and prioritize training requests and assign resources.
• Analyze workflows to determine efficacy and opportunities for process improvements.
• Develop and foster needs/gap analysis to assess and prioritize opportunities.
• Ensure learning content meets quality guidelines and is structured for the optimal learner experience.
• Collaborate with leaders to establish program roadmaps with clear goals and success metrics and regularly measure the impact.
• Oversee and supplement any aspect of the overall internal learning design, development, and delivery.
• Ensure all training records address corrective actions as necessary and conduct proactive audits to ensure training materials and records are compliant.
• Provide clear guidance on compliance-related training and program requirements.
• Collaborate with LMS administration to build and maintain curricula in the LMS.
• Create and implement a strategic vision to deepen the talent pipeline, retain top talent, and enhance organizational health metrics.
• Manage the design and development of all programs, including role-based onboarding, skill development, and leadership training for all employees, including people managers.
• Continuously improve and deliver role and leadership curriculum designed to develop all employees.
• Create and scale career pathways, mentoring, and coaching programs for individual contributors.
• Provide a best-in-class experience for employees through cohesive organizational health programs and career development resources.
• Maintain alignment with existing organizational programs and ensure cross-functional utilization of learning resources.
• Enhance the talent pipeline for new hires and increase promotional readiness for current employees.
• Perform an annual needs analysis to identify and address skill gaps within the organization.
• Analyze data and generate reports to measure programs effectiveness and make informed decisions.
• Develop, curate, and deliver engaging and effective training programs, workshops, and e-learning modules that cater to various learning styles, preference, and skill levels.

Skill & Job Requirements

• Minimum 3 years of management, team leadership, or equivalent experience is required
• 5 years of instructional design/corporate training experience, preferably in a regulated industry
• Experience designing and developing eLearning, instructor-led training, assessments, and blended learning solutions
• Delivery of training in a professional or classroom setting
• 1-2 years of experience in biotech or medical device organization preferred
• Extensive experience with effective learning and development methods
• Experience managing employee learning in a highly regulated field, preferably medical devices
• Proven experience collaborating with regulatory and compliance teams
• Skilled in project management and budgeting
• Strong knowledge of e-Learning platforms and practices
• Hands-on experience with Learning Management Systems (LMS)
• Excellent communication and negotiation skills, with the ability to build relationships with employees, stakeholders, partners, and vendors
• Proven track record in creating and managing programs for role-based competencies, leadership development, and soft skills
• Experience implementing assessment tools and metrics to evaluate training effectiveness
• Strong collaborative approach, organizational skills, and business-oriented mindset
• Ability to foster and create strong working relationships 
• Ability to recognize compliant and regulatory-based priorities
• Ability to work in a collaborative, fast-paced team setting
• Experience with the following is required:
  • Leading a team of instructional designers and educators, or equivalent corporate training professionals
  • Working with SMEs and stakeholders in a cross departmental and team environment
  • Managing content translation for a global audience
  • Utilizing a Learning Management System (LMS)
  • Providing structured and constructive feedback to team members and redirecting team members
  • Expertise in designing and implementing digital and blended learning solutions to enhance the learning experience.
  • Experience in managing learning programs across multiple regions or countries, addressing diverse cultural and regulatory requirements.
• Experience with the following is preferred:
  • Developing and implementing advanced modalities (mobile learning, AR/VR, etc.)
  • Evaluating training effectiveness and/or learner journeys
  • Multimedia capture and editing (audio, photo, and/or video)
• Software proficiency:
  • Articulate Storyline and Rise
  • MS Office (Word, PowerPoint, Excel, SharePoint)
  • Smartsheet (or equivalent project management tool)
• Bachelor’s degree (Education, Talent Development, or other related areas are preferred).

Working Conditions

• Ability to travel.
• We are an AA/EEO/Veterans/Disabled employer.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at [email protected].

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.