It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position:

This position is seeking a creative, analytical and flexible individual to help lead Demand and Supply planning activities for Service Business Unit.  Responsible for working with Field Service Engineering, Finance, Logistics, Quality, Production Planning, Manufacturing/Service Operations, Supply Chain and Manufacturing Engineers to obtain an optimal Demand and Supply Plan in order to meet the company’s objectives.  Develop key planning initiatives and strategies to support the ongoing transformation and continuous improvement of systems and processes along with other projects to drive efficiency and scalability.

Roles and Responsibilities:

• Interface with Production SIOP Planner, Product Support, Project Management and Service Operations to support New Product Launches with FRU demand to achieve proper service level.

• Maintain and communicate KPI’s, project status updates and material availability escalations

• Develop constrained capacity and material build plan by working with cross functional teams to understand capacity assumptions such as  line efficiencies, number of lines and shifts, headcount and material lead times/constraints in order to develop constrained capacity and material build plan

• Ability to think through different Demand and Supply scenario planning and understand the impact to inventory projections and E&O exposure.

• Manage and review SOX compliance package for MRP load in multiple plants

• Lead demand and supply planning/SIOP process to develop best in class demand and supply plan supporting global Service’s by facilitating and driving collaborations with Field Service Engineer, Product Support, Quality and Finance team to develop 6 quarter SIOP plan, amends and Long term forecast.

• Use and analyze historical shipments, procedure data, product segmentation, risk analysis, RMA rates, and consumption to derive demand plan.  This includes understanding regional drivers such as training programs, promotions, preventative maintenance schedule, field actions, special incentives ect.  This requires ability to digest large amounts of data and present in summary format.

• Responsible to use/create and review weekly operational metrics which enable us to identify plan issues and self correct.  This includes metrics such as forecast accuracy, sales plan/build plan accuracy, RMA rates, in transit and inventory health targets.

• Plays the role of key liaison to communicate backlog/backorder and allocation/constraint strategies to the cross functional PS/FSE/Logistics teams.

• Collaborate with Field Service Engineering and Product Support to categorize material by commercial criticality, regional demand stocking strategy and planned parts list to support target setting between CSL/FSL for 6 quarters (SIOP).

• Plan and track RMA returns for both FRU and carts to make recommendations for scrap approval.

• Performs weekly regional alignment meeting to include service Logistics, Field Service Engineer Management and Compliance teams to review region specific metric suite.

• Performs planning activities in systems like SAP, R Studio/service planning system and Agile

Skill/Job Requirements:

• Strong written and verbal communications skills, presentations skills, and ability to interact with associates at all levels of the organization

• Ability to develop and maintain business partnerships with cross functional departments at all levels, including resolving conflicts, anticipating customer needs, and prioritizing workload and schedules from multiple projects

• Ability to use analytical and quantitative skills, and statistical techniques to solve complex Supply Chain issues

• Ability to manage multiple initiatives and work in a matrix environment where priorities change rapidly and tight deadlines exist

• Understanding of quality and compliance requirements within the medical device manufacturing industry

• Experience with Advanced Planning Systems highly desirable

• Experience with ERP systems, Business Intelligence applications and MS Office products, preferably SAP ERP/BI, Tableau, EDW and Agile.  Strong skill set in Excel is a must.

• Experience in a high volume ECO environment dealing with multiple plants in ERP

• Bachelor/Master’s degree in a related field, or equivalent education and experience.

• Minimum 8 years of experience in demand and supply chain 

• We are an AA/EEO/Veterans/Disabled employer

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.