It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position

The purpose of the Sr. Manager, Program Optimization & Custom Analytics – Endoluminal is designed to work with health systems to demonstrate the applied clinical, financial and operational feasibility of Ion through a lung cancer patient journey by developing and utilizing real world evidence business cases from client provided data.  In doing so, this individual will provide consultation to health systems providers and physicians on strategies for optimizing robotics programs, including process improvement, technology integration, and staff training to enhance operational efficiency and patient outcomes. 

PRIMARY ROLES AND RESPONSIBILITIES

Position responsibilities include: 

• Formalize & scale analytics projects in order to meet internal and external customer demands.

• Partner with business unit colleagues, Marketing, Sales, GPA, MACA, Clinical Affairs and others to identify barriers that are or may inhibit technology adoption.

• Increase patient access to Intuitive technology by removing access, belief and coordination constraints through consultative advanced analytics of partnered healthcare organizations, in concert with the ISI commercial team.

• Identify regional best-practice references to incorporate into Intuitive robust peer-to-peer education programs.

• Drive a project plan with a cross-functional team that builds out a common data model, compliant processes, and automation in order to meet customer demands.

• Assist digital product teams in discovery, defining, development & delivery of products.

• Partner with local and global Health Economics Outcomes Research (HEOR) colleagues to identify research gaps and develop evidence strategies to support stakeholder adoption.

• Partner with commercial and market intelligence teams to provide patient, physician, provider and payer healthcare economic insights to drive market adoption of key endoluminal technologies, including engagement with KOLs, key provider stakeholders and subject matter experts.

• Educate and train the organization on requirements and key competencies needed to overcome barriers inhibiting adoption and utilization of Intuitive’s endoluminal technologies in assigned markets.

• Generate regular voice-of-customer (VOC) feedback on clinical and economic challenges being faced by hospital and payer stakeholders and develop strategic recommendations to align value messaging to customer needs

EXPERIENCE REQUIREMENTS, CORE COMPENTENCIES AND SKILLS

To adequately perform the primary roles and responsibilities of this position the individual must have:

• 6+ yrs. experience of increasing responsibilities in applied market access, health economics and outcomes research, health policy/reimbursement development, payer relations, and clinical sales in assigned geography.

• Experience in health care medical device, analytics, technologies, hospital industry, and/or health care consulting highly valued.

• Extensive knowledge of EHR/EMR data sources, Business Intelligence platforms, exploratory and explanatory analysis, data visualization methodologies.

• Excellent teamwork skills with proven ability to collaborate and facilitate across multiple disciplines in a cross-functional matrix organization.

• Self-starter, capable of significant autonomy, can create structure within ambiguity.

• Results-oriented, self-confident and able to react quickly under pressure.

• Excellent written and verbal communication skills, including strong presentation skills to senior leadership and external audiences.

• Excellent prioritization, project management and analytical skills

• Remote/Hybrid – Regional Based in Priority Market with occasional travel to Sunnyvale, CA.

• Ability to travel up to 20-50%

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree with 8+ years’ industry experience or an advanced degree (Masters or Doctorate) with 6+ years’ experience in hospital administration, market access, health economics, marketing, sales, medical affairs or market development. 

• Healthcare medical device, pharma or hospital/health system/IDN industry experience in Regional/Country is required.  Proven record of accomplishment of being recognized as a top performer within teams.  Experience working across diverse marketplaces and in an evolving healthcare environment.

• Experience in health economics, clinical selling, sales/marketing, health policy, reimbursement, payer strategies or health care consulting is highly desired.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.