At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:
Expand the utilization of Intuitive Surgical technologies within territory by partnering with customers and internal partners to identify and implement best practices in utilization, training, and optimization of robotic surgery programs. The Manager, Genesis Programs will manage a team of field-based consultants and trainers focused on delivering best practices in successful management of sustainable robotic surgery programs with an emphasis on standardization, efficiency and safety.
Roles & Responsibilities:

• Align program goals with regional sales teams and ecosystem stakeholders, collaborating closely with regional leadership to drive results.
• Oversee strategic initiatives within customer accounts across the territory, ensuring successful implementation and measurable impact.
• Educate and empower sales and ecosystem partners on Genesis program best practices to maximize effectiveness and implementation.
• Lead the launch and execution of new Genesis products and solutions, ensuring readiness and successful market adoption.
• Drive strategic cross-functional projects, facilitating collaboration and delivering impactful outcomes.
• Contribute to strategic insights and feedback to marketing, product development, and regulatory teams, supporting cross-functional initiatives and product integration.
• Oversee field support requests related to product corrective actions (CAPA), ensuring timely and effective resolutions.
• Recruit, develop, and lead high-performing teams, fostering continuous growth and capability building.
• Enhance and update internal training programs, ensuring alignment with compliance standards and optimizing onboarding and development.
• Manage and optimize budgets, as well as HR and financial administration for the Genesis team.
• Establish and drive implementation objectives, tracking progress to deliver consistent outcomes.
• Present key performance metrics and milestones at department and executive-level meetings, showcasing program achievements and areas of growth.
• Quantify and report on the impact of Genesis initiatives, including ROI, effectiveness, and key performance indicators.

Qualifications
Required Knowledge, Skills, and Experience:

• 8 years professional experience with proven expertise in providing training, consulting or service on complex topics and/or technology
• Proven success in a Genesis role or comparable role.
• B.S./B.A. degree preferred or equivalent clinical/medical degree or experience
• Understanding of all Intuitive technology platforms and applications in clinical specialties
• Direct customer interface experience (Managing accounts and customer relationships)
• Proven ability to mentor and develop the skills of others
• Experience with creating and managing a training project/initiative with measurable outcomes
• Excellent presentation and organizational skills
• Fluent in English, French and Dutch required
• Ability to travel up to 70%

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.