Intricate is proud to be a complete energy services company in key areas of the oil and gas industry. We have grown into a diverse company with a flourishing portfolio of service offerings and a growing reputation for effective solutions and exceptional results. 

If you are interested in a career that values your hard work, creativity, and energy, then Intricate is for you. We offer an energetic group dynamic, so you’ll always be able to work alongside other individuals who are as unique, enthusiastic, and driven as you are.

Key Responsibilities  

• Understand Intricate’s internally developed software modules and how they integrate in client environments (oil & gas industry) including system-to-system interfaces and dataflows  

• Implement clients into Intricate's full software module suite from beginning to end of projects

• Work closely with clients to understand project scope, cost, and schedule and able to manage stakeholder expectations while delivering exceptional customer service  

• Analyze and extract data from large data sets (Excel), and transpose to align with Intricate software requirements

• Respond to and ensure external and internal requests for support related to Intricate’s software modules are addressed  

• Work collaboratively with and actively contribute to the overall coordination between design, development, testing, and deployment; identify opportunities for product enhancement  

• Understand client requests and clearly articulate requirements to client support services or development teams  

• Develop and deliver user training on software modules  

Qualifications / Experience  

• 3+ years of direct system/software integration experience

• System and/or Software Integration Certification or equivalent work experience  

• Strong understanding of the oil and gas industry with significant field level experience. Must have a strong understanding of oil and gas process flow and equipment found on facility/well sites. 

• Able to apply field experience to an office environment

• Strong data analysis skills and be able to analyze data from large data sets

• Strong computer and Microsoft Office skills, particularly in Excel

• Excellent customer service, problem solving, and communication (verbal and written) skills  

• Ability to self-direct, problem solve, and confident to make decisions  

• Excellent prioritization, organization and coordinating skills

• Post secondary education in a related field is an asset, e.g., computer science, software development, software integration, college diploma in a technical trade (Instrumentation, Electrical, Electronics, Computer Science, etc.) 

• Familiarity with Intricate software considered an asset

• This is primarily an office based role, however, candidates must be willing to travel to client sites (typically within Alberta) up to 10% of the time.