As a digitally-focused management consultancy, we do more than strategy. From strategy and design to architecture and development, we deploy senior, cross-functional teams to work hip-to-hip in the trenches with client teams. 

Founded in 2003, Intevity (previously Twin Technologies) is a full service, digitally-focused management consultancy based in Boston, MA with remote offices and employees throughout the eastern and central US (Baltimore, Chicago, D.C., New York). Intevity focuses on both Commercial and Public Sector clients, with deep expertise in retail, software, and government. Intevity has key vendor partnerships with Adobe, AWS, and Salesforce. 

We work on all phases of projects, from early discovery and design to strategy to execution. We are known for our vulnerability-based culture, high levels of craftsmanship, innovation, and trust; being able to truly connect with the needs and spot the real reasons why an organization is being held back from achieving their goals. 

We specialize in digital transformation in retail, software, and government. We align audiences, optimize processes and build custom, cutting-edge experiences on leading platforms—all while helping businesses increase velocity while reducing organizational risk. 

As an agile company, Intevity is committed to continually growing and evolving with the market to provide an environment where creativity, leadership, mentoring, planning, and resources are in place to achieve our shared goals.

You are jointly skilled within product or UX/UI design and account leadership and use your combination of expertise to envision the art of the possible for our clients. 

You are a hands-on leader who leads our Fortune 1000 clients through digital transformations by designing creative and intuitive experiences and solutions that seamlessly blend end-user needs, stakeholder expectations, and technology.  

Because each client and their needs are different, you are comfortable wearing multiple hats and rolling up your sleeves when needed. You’re a thinker AND a doer. When compared to others, you stand out as a star player who will do whatever it takes to get the job done—no matter how big or small the job is. You lead by example as well as help others.

You will work closely with our clients’ stakeholders to first understand their problem-space and mission and then collaboratively brainstorm new products, solutions, and/or digital strategies.  You can handle ambiguity with ease and logically spot patterns to help guide the path forward. You create experiences that put the user first and design for their whole experience, taking into account both what comes “before” and “after.” 

As a team player, you will work closely with a team of strategists, subject matter experts, developers, and executive leaders to craft experiences that accelerate our client’s businesses and their growth—all built upon a deep understanding of our client, our client’s customers and their needs. While you can work independently when needed, you know that the best ideas come when involving a well-integrated and trusted team. When working with this team, you communicate fully and transparently. You’re humble, genuine and smart with the goal of wanting everyone involved to grow, succeed and ultimately be personally and professionally better as a result.

This is a fulltime position with the majority of work done remotely from the employee’s home office. There is occasional travel to client sites for supporting new business development, maintaining excellence across engagement projects, and confidently leading Intevity’s enterprise clients through digital transformations.

Responsibilities and activities are varied, and include:

Client Engagement Leadership

• Define and execute strategic digital visions for Fortune 1000 clients

• Develop and nurture client partnerships by demonstrating constant and continued value

• Align executive business objectives with strategic program goals and individual project initiatives

• Lead new business development, pipeline and business planning

• Develop, inspire, and cultivate cross-functional teams in a complex, fast paced environment

• Work collaboratively with client and our delivery teams to create estimates that accurately reflect scope and effort

• Manage engagements as well as teams comprised of developers, designers, and strategists 

• Mentor junior resources and grow skills within your team to become more cross-functional

• Hold yourself personally accountable for the successes and failures of your team

Experience Design Leadership

• Act as a hands-on product UX expert and experience lead on client engagements, with the ability to manage multiple client engagements concurrently

• Evaluate digital experiences and advise on UX and UI challenges and risks, costs and benefits, and alternative solutions

• Define and ensure UX best practices and compliance to UX accessibility standards 

• Serve as UX/experience SME for client discussions and workshops, and facilitate conversations to ensure stakeholder alignment on strategic solutions

• Plan and facilitate discovery / design thinking workshops featuring hands-on activities in support of divergent and convergent thinking

• Design mock-ups and prototype low-fidelity solutions to drive alignment and excitement

• Craft, develop and tell cohesive stories about proposed solutions and related outcomes

• Summarize, recommend and drive next steps that will optimize discovery, increase time-to-value, and/or mitigate risk 

• Create beautiful and informative Powerpoint presentations with collaboration from team 

• Serve as a subject matter expert for digital strategy, user experience, and customer experience

• Provide thought leadership and participate in industry events

• Contribute to business development activities; case studies, client interviews events, meetings, presentations

It took you years (eight or more) to develop your skills and knowledge. While there is no single mold for what we are looking for, here are some of the things that we consider important:

• 8+ years of consultative experience managing multi-year client relationships and developing innovative digital products and/or solutions for Fortune 1000 clients 

• Expertise aligning cross-functional teams to structures that support the organization mission and value streams 

• Proven track record in creating foundational models related to program governance and the way work gets done (e.g. common language, accountability and decision-making frameworks, and requirement intake and prioritization)

• Proven track record in creating and redesigning products and experiences for a variety of clients

• Ability to drive adoption of key initiatives at the enterprise level while minimizing organizational disruption

• Comfortable taking on potentially unfamiliar problems with unfamiliar technologies

• Direct, hands-on, experience in several of the following categories:

  • Must Haves

    • Account Leadership

    • Consulting experience

    • Strong UX background designing products and service

    • Client-facing brainstorming and workshop facilitation experience in ideation, problem-solving, and design

    • Ability to design mocks and/or prototypes and /or other design deliverables needed to communicate vision to client leadership and gain buy-in

  • Nice to Haves

    • Product Management

    • Information Architecture

    • Visual Design

    • Agile Release Planning

    • Scrum/Scrumban

    • Business Analysis / Business Process Modeling

• Ability to cultivate and inspire high-performing teams 

• Ideate and iterate are two of your favorite “I” words

• Possess a deep understanding of the customer and key audiences

• Asking the right questions to drive innovation

• A background in UX and/or design

• Roll-up-your-sleeves problem solver

• Strong speaker and written/visual communicator with superior listening skills and a “share early, share often” mentality

• Willingness to coach/mentor teammates

• Candidate must live in Northeast US (Boston preferred)

• Ability to travel and located within 3 hours drive of a major airport

• Legal United States citizen

Expectations: 

Being remote allows our employees to live where they want to.  It means being able to have the lifestyle that you choose. Working remotely is not for everyone but it allows us to spend less time commuting and more time on the things that really matter.  We believe this is essential to supporting a workforce that can achieve a healthy work-life balance. In exchange, we ask that you are geographically located somewhere in the Northeast - Mid Atlantic US, within driving distance of a major airport so you can travel to client sites or team meet-ups when needed. 

What’s does this mean for you?  You get to work from where you need or want to work. Each team member is provided the tools, infrastructure, and support to create a productive, professional work from home office environment. We observe and operate standard East Coast working hours to support the majority of our clients and our teammates. We also provide some flexibility for daily schedules to accommodate one’s personal obligations to home and family life. 

We recognize that working remotely isn’t always easy; the remote work model encourages independent thinking but requires increased professional accountability and self-discipline.  We are an outcome-focused team and work to get the job done. We champion a culture of transparency and openness.  

While travel is part of the job requirement to service clients and team build, we ensure it is asked for and planned as thoughtfully as possible.  Travel amounts do vary by engagement, but someone within this role can expect to travel 1-2x a month for 2-3 days on average to conduct client meetings and/or workshops, meet with teammates, and build client relationships.

Intevity offers a competitive and comprehensive employee compensation and benefits package that includes base salary, medical, dental and vision insurance, long and short-term disability insurance, life insurance, 401k program with company match, and an open PTO plan.

Intevity is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, or protected veteran status.

All your information will be kept confidential according to EEO guidelines.