Director of Student Affairs

  • 2711 N 1st St, San Jose, CA 95134, USA
  • Full-time

Company Description

ITU is a non-profit, WASC accredited, a graduate university offering Master’s and doctoral degrees and certificate programs in fields of business administration, electrical, computer and software engineering, engineering management,  computer science and digital arts. A one-year capstone baccalaureate degree is being developed as a bridge to ITU’s Master’s degree programs. The university currently serves approximately one thousand one hundred students from 44 different countries. 

Located in the heart of Silicon Valley close to leading technology companies, ITU’s curriculum model seeks to provide students with the most current, industry-relevant developments in their respective fields, built on a sound foundation of disciplinary principles and skills. ITU draws its faculty from leading engineers and executives in Silicon Valley companies and students have opportunities for internships in these companies and leading technology firms throughout the nation.

Job Description

The Director of Student Affairs and Services is responsible for the overall functioning and performance of the Department of Student Affairs and Services, providing day to day leadership and direction with respect to policies, practices, systems and operations in student engagement/campus life, center for  students with disabilities, and other areas as assigned by the Provost and Vice President of Academic Affairs. The Director oversees scheduling and work assignments,  responsible for ensuring quality standards, completing evaluations, handling complaints, grievances and appeals and performing other duties as required. The Director contributes to the Universities success by providing input into the development of the University’s strategic and operational plans, and by ensuring that the University achieves its student engagement and retention goals.

Major Responsibilities

  • Leads and represents the Department of Student Affairs and Services in the day to day operation of the department, ensuring the safety of students, consistency of practice and maintenance of optimum service levels.
  • Provides university-wide leadership by, directing the departments’ work with faculty and staff, colleagues, students and community partners in order to support, provide and/or facilitate activities that ensure that the university achieves, its student leadership development, and engagement goals.
  • Provides leadership, analysis, and advice in relation to policies and procedures regarding students and services for students, including risk management.
  • Ensures that the department’s budget is planned, prepared and monitored in keeping with University objectives, policies and procedures.
  • Plans organize, directs and administers activities and services that support students in assigned areas, and ensures that such activities and services remain with budgetary limits.
  • Develops, implements, monitors, and reviews tactical and operational plans, procedures, systems and support in accordance with the University’s strategic goals, policies, procedures and regulatory requirements.
  • Works with the Assistant Provost, department chairs, managers and supervisors to ensure that applicable services and programs are planned, developed, regularly reviewed and updated ensuring quality standards for program review.
  • Address complaints and conducts investigations as required.
  • Hire, orientate, and supervise team by performing such things as: direct, schedule, provide performance feedback evaluate, suggest professional development and where necessary discipline direct reports and contracted employees. Manage the performance review process.
  • Reviews and approves leaves and vacation, and administering sick leave and leave absence requests.
  • Leads or participates in University-wide initiatives and committees as assigned by the Provost and Vice President and President.
  • Represents the University interest before government agencies, other institutions, various organizations, and groups.
  • Performs other related duties as required.


  • Graduate degree in Student Development.
  • Minimum five years demonstrated administrative experience in a post-secondary education institution.
  • An equivalent combination of formal education and relevant work experience in an academic environment.
  •  Excellent intrapersonal, written, presentation and oral communication skills, delivered in a manner appropriate to the audience.
  • Understanding of administrative law and principles of natural justice.
  • Ability to establish priorities, organize the schedule and solve problems and tasks.
  • Ability to engage in critical thought and analyzes all types of quantitative and qualitative data information informational reports and presentation for strategic planning and problem-solving.
  • Demonstrated the ability to model appropriate professional, ethical and collaborative behaviors that engender collaboration, trust, and respect consistent with the responsibilities of this position.
  • Leadership Competencies
  • Professional and Ethical Behavior – Demonstrates integrity, credibility, confidentiality, and responsibility in all interactions. Possesses high ethical standards and an honest, open, and consistent approach to working with peers, employees, and staff. Completes what he/she commits to doing. Committed to diversity and inclusion.
  • Administrative Skills – Provides leadership and ensures accountability for achievement for results; very focused; strong organizational skills; simplifies often complex and lengthy matters; effective time management skills; ability to separate important issues and identify priorities.
  • Communications Skills – Possesses strong communication skills, both verbal, and written and expresses thoughts in an organized, concise manner. Activity listens to the issues of others in a manner that elicits cooperation and support. Develops and delivers effective presentations. Has the ability to present information and ideas to diverse groups.
  • Market Knowledge – Continuously seeks to stay current and be at the leading edge in his/her field and is committed to continuous learning; one that is self-motivated and self-directed, being able to work independently with a sense of urgency to task completion.
  • Organizationally Astute - diplomatic and tactful; non-confrontational; recognizes internal and external sensitivities; has an intuitive ability to read the political implication of recommendations and actions; uses sound judgment.
  • Analytical and Problem-Solving Skills– Consults appropriately; thoroughly collects data; and analyzes problem in the context of organizational goals; uses sound judgment, builds consensus, makes independent decisions appropriately; implements solutions appropriately.
  • Innovative & Entrepreneurial Approach – Seeks out possibilities, develops new ideas, and effectively moves them forward. Is creative, innovative and takes advantage of opportunities, while recognizing the necessity of working with limited resources and in alignment with the strategic directions of the university.
  • Energetic & Adaptable – Is prepared to take on longer-term initiatives and does so with enthusiasm; ability to adapt to new and changing situations; able to alter course/direction when necessary; enjoys and embraces new challenges. Flexible; able to deal with stress effectively.

Additional Information

All your information will be kept confidential according to EEO guidelines.