International SOS is in the business of protecting and saving lives, when involved in medical or security situations. Founded in 1985, the International SOS Group of Companies is trusted by over 11,000 global clients, including governments, multi-national corporate clients, such as two-thirds of the Fortune Global 500, mid-size enterprises, educational institutions and NGOs. 

More than 11,000 multi-cultural medical, security and logistics full-time experts stand by to provide support and assistance from over 1,000 locations in 90 countries, in more than 95 languages, giving you and your workforce peace of mind 24/7, every day of the year, be it online, on call or on-site.

Under the supervision of the Director, the Salesforce Solution Architect designs, modifies, develops, writes, implements deploy and support software upgrades for AppExchange products being used; supports and/or installs software applications and components; monitor Salesforce upgrade release impacts; works from written specifications and pre-established guidelines to perform the functions of the job and maintains documentation of process flow.  Will ensure these applications are performing to the highest standards thus enabling the teams within the International SOS Government Services Division to provide quality support to our internal and external end-users.

This is a fixed-term role for 6 months with a possibility of 12 months extension.

Key Responsibilities:

• Must have experience with Salesforce Service Cloud and Omnichannel implementation.
• Utilize established development tools, guidelines, and conventions including but not limited to Apex, Visualforce, Lightning components, Communities, Triggers, etc.
• Design, code, and test new enhancements or features being built.
• Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement •
• Create technical specifications and test plans Develop and support Salesforce as per instruction while following appropriate procedures.
• Strong oral and written communication skills, including listening effectively and sharing information within a team environment.
• Setup, install, configure, and maintain all the different Salesforce instances like DEV, QA, STG, TRAINING and PROD.
• Utilize appropriate Salesforce development best practices, individually or in concert with a project team.
• Work with Support teams and collaborate to close out incidents to maintain support level.
• Research and maintain knowledge in emerging technologies and possible application to the business.
• Ability to multitask between support tasks and new development deliverables.
• Provide technical leadership for designing, developing and implementing front-end, middleware, and back-end applications/services.
• Interface with business team to assist in conducting analysis and requirements gathering.
• Help architect and implement SSO with Azure Government Cloud.
• Create and maintain services including monitoring, supporting, and reporting.
• Ability to plan, design, and document technical specifications for complex business critical software solutions.
• Translate the business requirements into system requirements, and demo solutions to key Stakeholders.
• Establish and help maintain end user access policy and permissions.
• Implement and maintain search services, including defining search scopes.

Minimum of 5 years’ experience:

• Salesforce Service Cloud
• Apex
• Visualforce
• Lightning Framework
• Trigger
• Java
• REST/SOAP Webservices
• Single Sign On

Minimum of 2 years’ experience:

• Translate Business Requirements to Design.
• Web Services

Required skills and knowledge

• Bachelor’s degree in Computer Science, Information Systems preferred or, equivalent work experience; Master’s Degree in Computer Science or Information Systems preferred.
• Strong experience in Object-Oriented Analysis, Design, and Programming.
• Strong understanding of Salesforce architecture, Service Cloud, Omnichannel, Community Cloud, etc.
• Strong skills in Apex, Visualforce, Triggers, Lightning Framework, etc.
• Working knowledge of SOA Architecture, SOAP & REST.
• Working knowledge of relational database concepts.
• Ability to work both independently and as part of a team of developers.
• Great interpersonal skills that have the ability to interface with stakeholders from different business units.
• Understanding of software development methodologies and concepts.
• Excellent written and verbal communication and time management skills.
• Self-motivated with a commitment to quality. 

Travel Requirements

• Travel as required

Diversity & Collaboration

Our company brings together remarkable people and enables them to be themselves. 

At International SOS, we offer a great working environment, thanks to our commitment to flexible working environment, diversity and development. 

We celebrate diversity on a global scale. We encourage every colleague to bring their personal best by creating an environment of inclusion and equal support. 

Our success is the result of diverse ideas, skills and cross cultural understanding.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2019