Customer Service Executive - Inbound Contact Centre

  • Chiswick Park, Chiswick, London W4, UK
  • Full-time

Company Description

Incidents involving real people, impacting real lives.

Air evacuation from the Caribbean.

LGBT Safety in Saudi Arabia.

Medical Equipment lost in London.

These are some of the case studies International SOS have had to face recently. We are the world’s leading international health care, medical assistance and security risk services company with over 11,000 employees, led by 1,200 doctors and 200 security specialists. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most.

Job Description

Do something different in customer service and start a rewarding career servicing one of our most prestigious clients in our inbound Contact Centre.

Flexible Shift Hours5 days, 7.5 hours per shift, Monday to Sunday between 7.00am - 9.00pm (Totaling 37.5 hours per week)

£22,000 starting salary, private medical insurance, gym discount, based in Chiswick, West London.

We are looking for empathetic, customer-centric individuals who are looking for a challenge in a fast-paced environment. The successful candidate will be servicing our largest client, the US military, supporting their healthcare program which is known as TRICARE. You will be using systems such as Salesforce CRM system and omnichannel.

The role involves:

  • Answering high volume of calls from current and former US military personnel and their families
  • Assisting callers with their healthcare enquiries
  • Confirming medical procedures eligibility in line with policy
  • Coordinating authorisations for treatment
  • Booking and amending appointments
  • Assisting with enrolment and claims

Qualifications

In order to be successful for this role, you should have the following:

  • A passion to help people and natural empathetic approach.
  • Experience in a customer service role in a contact centre or similar environment.
  • Attention to detail.
  • A commitment to adhere to policy and procedure including data protection.
  • Experience of working in a process driven business and a demanding environment.
  • Ability to work well under pressure in a fast-paced contact centre.

In return, you will be provided with:

  • £22,000 rising to £28,000 
  • Paid overtime
  • Intensive in-house induction programme
  • 22 days annual leave with an option to purchase additional leave
  • Birthday leave
  • Pension scheme
  • Life insurance
  • Private health care for yourself and your family
  • Paid volunteering leave
  • Subsidised cafeteria
  • Various discount schemes
  • An Employee Assistance & Employee Support Programme

And much more!

If this sounds interesting to you, please apply and we will give you a call to have an informal chat.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2019 and 2020.

Additional Information

Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people.

Please apply online now attaching your CV.

www.internationalsos.com

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2019 and 2020. 

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