Operations Support Coordinator

  • Full-time

Company Description

International SOS is in the business of protecting and saving lives, when involved in medical or security situations. Founded in 1985, the International SOS Group of Companies is trusted by over 11,000 global clients, including governments, multi-national corporate clients, such as two-thirds of the Fortune Global 500, mid-size enterprises, educational institutions and NGOs. 

More than 11,000 multi-cultural medical, security and logistics full-time experts stand by to provide support and assistance from over 1,000 locations in 90 countries, in more than 95 languages, giving you and your workforce peace of mind 24/7, every day of the year, be it online, on call or on-site.

Job Description

We are currently recruiting an Operations Support Coordinator to join our team in Chiswick, West London. The main focus of this role is to provide in-depth data analysis and insights to support strategic planning and progress tracking for Assistance in EMEA; identifying cost efficiencies and contributing to the improvement of service delivery with specific insights into NPS. The individual will also support the EMEA Assistance Leadership Team with project management, delivery and coordination of key initiatives.

Key Responsibilities

  • Collect and consolidate regional operational and performance data (case activity, case management effort, reporting activity, reporting effort, quality metrics, resourcing information, sales support activity related metrics)
  • Resource planning for the Operations and Medical teams, including in analytical insights into staffing requirements and structure
  • Design and maintain user-friendly management dashboard that integrates all key data
  • Data analysis and providing regular insights, reports on operational activity drivers and opportunities for process efficiencies with deep knowledge of Operational reporting tools and data inputs from case management
  • Democratise data and findings; develop and maintain a centrally available portal to relevant stakeholders
  • Project management, delivery and coordination of key initiatives and global roll-outs, particulary with regard to change management programmes (support planning, set and track milestones, follow-up and report on progress, coordinate with relevant stakeholders etc.)
  • Business Continuity coordination, including scheduling and organisation of scenario planning and testing
  • Event support for EMEA regional team meetings as required
  • Maintain and develop existing client Assistance Centre Tour scheduling and format,
  • Commercial data analysis related Assistance Centre support of the sales agenda, including sales leads and Assistance Centre tours
  • Lead on Business Continuity activities and coordination for the London office

Qualifications

  • Relevant Bachelor’s/Master’s degree – preferably business/ management/ finance studies

Required Skills, Knowledge and Experience

  • Advanced Excel – pivot tables, pivot charts, complex formulas
  • Resource management experience in a complex operational environment
  • Advanced Power BI
  • Analytical skills (both in technical sense and as a ‘soft skill’)
  • Knowledge of project management tools (e.g. Microsoft Project, Smartsheet)
  • Experience of working in an International, matrix organisation
  • Managing multiple stakeholders
  • Experience in business continuity planning and risk management analysis

Additional Information

Closing date for applications: 2nd May 2020

Salary: competitive

Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people.

Please apply online now attaching your CV.

www.internationalsos.com

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2020

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