International SOS is the world’s leading international health care, medical assistance and travel security risk services company with over 11,000 employees. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most.

As an IT Manager you will be responsible for the management of IT across all sites in Milano, and France, with a primary focus on the Paris office which hosts a call centre (40+ seats).

Your main responsibilities include:

• Team Management: leading the IT Operations team (2 helpdesk Technicians).
• Internal Stakeholder Management
• Procurement Management
• Project Management
• Business Continuity: Management of the on-premise London data centre and disaster recovery site.
• Compliance: Work closely with the Group Information Security team to ensure compliance (Security polices, internal and external audits, info-sec questionnaires, etc.)

Required Skills and Experience

• “Hands-on” attitude.Works well in a multicultural workplace.
• 5+ years’ experience on IT infrastructure, services and support (multiple servers, applications (on-premise and cloud), database. 200+ end users.
• Previous experience providing support to a call center environment highly beneficial.
• Experience in digital transformation mandatory

Required Qualifications

• French and English Speaking
• Experience in Dell hardware and Microsoft OS
• echnical qualifications such as Microsoft MCSA/MCSE, or Cisco CCNA is an advantage.
• Knowledge of ITIL service delivery framework, ITIL qualifications beneficial.

Salary Expectation: 50k - 70k€

Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience developing yourself and experience working with colleagues all around Europe

Please apply online now attaching your CV.