HR Services Manager

  • Full-time

Company Description

International SOS is the world’s leading international health care, medical assistance and travel security risk services company with over 11,000 employees. We provide a world-class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most.

Job Description

Are you someone who possesses a solid broad range of generalist, operational, employee relations experience in an international, fast paced environment? Have you gained experience of working in a multi-site business with multiple terms and conditions? Are you keen to bring efficiencies to processes by using systems to their maximum potential?

We are currently looking for a HR Services  Manager to join our Europe HR team in Chiswick, West London. This is a fantastic role for someone looking to step up into a managerial role to provide a first class HR Services for the UK and Northern Europe and getting good exposure to the business. This role will cover 2 main aspects:

  • 1- You will lead and supervise the daily activities of a small HR Services team to ensure the successful delivery. You will improve current HR processes and maintain data quality in all activities, in a customer focused and professional way. You will also process all transactional activity (vetting, new contracts and amendments, right to work, absence management, maternity and parental leave), update documentation and information relating to employee lifecycle. You will advise line managers in the management of sickness absence and provide return to work support for employees;  You will maintain compliance for all People Services activities (especially on GDPR), and handle all trackers and audits. You will additionally run reports, present, analyse and interpret statistical information.

 

  • 2-You will act as as Senior HR Advisor for the S&M population based in the UK, Denmark, Sweden, Norway and Benelux (50 employees in total). You will cover the whole employee life cycle starting with onboarding and all Employee Relations queries, and providing advice to your main partners.

Qualifications

 Profile

  • Ability to understand the operational aspects of the business,  provide appropriate HR support and mentorship to the team
  • Capacity to handle multiple activities often with conflicting priorities, excellent time management and organisational skills
  • Excellent interpersonal and communication skills. Solid ability to liaise with internal and external customers professionally and courteously, including senior executives, finance and payroll.
  • Strong analytical ability and experience of producing management information e.g. trend analysis of employee lifecycle data
  • Demonstrable experience of accurate resolution of all types of queries. Attention to detail.
  • CIPD qualification is desirable and sound knowledge of employment law. You are educated to degree level or equivalent.

Additional Information

We are an Equal Opportunity Employer and we are creating an inclusive working culture where people from diverse backgrounds can succeed. You will have the opportunity to take part in our volunteering and CSR events. We value your hard work and we will consider flexible working arrangements when it works for you, for us and our clients.

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