Our people make the difference. We’re passionate about helping others, thrive on delivering exceptional customer service, whilst working in a friendly, multi-cultural environment.

We have been awarded Top Employer in 2019! 

Start date: Monday 19th of August 2019

We are looking for customer focused individuals that have excellent communication skills along with an empathetic attitude, whilst demonstrating enthusiasm and a passion to help people.

 This role involves:

• Answering high volume of calls from a wide range of clients in different geological locations
• Assessing queries with the help of our medical experts & security specialist teams
• Proactively coordinating care and communicating logistical information to necessary parties
• Liaising with various medical facilities, ambulance providers to make arrangements
• Managing accurate information with adherence to Personally Identifiable Information and Protected Health Information

We would like the ideal candidate to demonstrate the following:

• Excellent verbal and written communication skills
• Ability to deliver strong customer service
• Building and managing internal & external relationships
• High attention to detail and the ability to organise your workload
• Ability to cope with pressure in a fast paced environment
• Time management skills
• Ability to work independently and as part of a team
• Strong work ethic

You will start on a salary of £23,000 per annum with an allowance of £1,200 per annum for working night shifts. We have performance based salary reviews every 6 months after successful completion of probation.

We offer our people a wide range of benefits, which can be tailored to suit your needs;

• 18 shift days annual leave, plus an additional day’s leave for your birthday
• Option to buy additional annual leave
• Contributory pension scheme
• Life assurance
• Private Health care for yourself and your family
• Dental cover
• Paid volunteering leave
• Subsidised staff cafeteria
• Access to our Employee Assistance & Employee Support Programme
• Various discount schemes (Cycle2work, season ticket loans, gym discounts)
• A rewarding opportunity with further career development
• Offices located in the beautifully landscaped Chiswick Business Park with many fun & free activities and events throughout the year to participate in! Please click the following link to view the Business Park website #Enjoy-Work - https://enjoy-work.com/why/events

..And much more!

If you would like to hear more about this opportunity, please apply with your CV to discuss the role with one of our team.

International SOS is in the business of protecting and saving lives, when involved in medical or security situations. We are uniquely placed to tailor-make risk management solutions for the optimal health, security & wellbeing of diverse global workforces, wherever they are, even in the most remote and fragile environments of the world - on land, at sea or in the air.