MedAire provides aviation and maritime crew members and passengers with fully integrated medical and security solutions. Credited with establishing the world’s first global emergency response centre dedicated to providing immediate, real-time medical assistance to people in remote locations, our centres are staffed by emergency physicians, Registered Nurses, and communication specialists.

We are currently recruiting a Manager of Account Management on a permanent contract to join our team in Farnborough. You will be responsible for driving key account extension upsells and retention of existing clients to ensure achievement of revenue and profit targets as determined for the region and team. 

Responsible for a team this role will be required to mentor, lead and develop a high calibre team to achieve and exceed sales targets and report on the achievement of these as part of the MedAire Europe Leadership Team.  The development of a strategy and strong pipeline will be critical to the success of this role as will be the recruitment and management of the team and their performance.

Key Responsibilities:

People Management

• Plan, organize and direct an efficient and effective team.  Upgrade the calibre of the team through coaching and mentoring as well as partnering with HR to ensure effective training and recruitment processes and the monitoring of individual performance to identify a pipeline of talent.
• Working with the MedAire Account Management community and Marketing create a sense of community and high performance to achieve a common agenda, clarity and transparency of duties and targets, the exchange of ideas and the development of business opportunities.
• Participate in conducting workshops both internally and externally, team events, symposiums and networking events within allocated industry sectors to represent the company and increase awareness of MedAire and its complete range of products.

Business Growth

• Ensure an in-depth understanding of the assigned market segment including competitor analysis to provide support to the MedAire Sales & Marketing team in the identification of key product developments, to promote and sell the entire range of medical and security services.
• Develop detail account management plans – defining market strategy, product up sales and growth opportunities.  This role will be critical in aligning the MedAire medical and security services with client requirements to define an up selling opportunity pipeline and forecast, driving the growth of profitable revenue with the aim to exceed budgeted targets. 

Sales Performance and Process Management

• Monitor and maintain performance and productivity of the Europe team including effective management of the functional G&A budget and the management of sales performance dashboards.
• Champion and ensure compliance with Salesforce.com
• Proactively contribute to the account extension forecast review processes to oversee the development of pipeline, identification and support of key deals and opportunities, the assessment of key deals for wider management or other support and the closing of deals in time to meet forecasts and financial objectives.
• Support all key pricing and contract negotiations and dispute resolutions and ensure all commercial processes adhere to the requirements.

Required Work Experience 

• Previous experience in the aviation market, either commercial or business aviation, is preferred.
• Demonstrated experience in leading a remote team 
• Demonstrated experience in a Sales Management or Account Management role, leading a team.
• Exposure and experience of change management an advantage.
• Able to demonstrate a proven track record of key account management at senior management/board level, developing and building profitable relationships and influencing senior decision makers.

Required Skills and Knowledge 

• Proven Leadership and people management skills including coaching, change management, motivating and addressing performance.
• Demonstrated experience as a ‘doer’ and hands on leader.  A team player.
• Results driven with high passion, drive and motivation.
• Proven sales skills with well-developed influencing, persuasiveness and negotiating abilities.
• Evidence of strategic thinking and planning skills, particularly in financial analysis and reporting.
• Accomplished networking skills both internally and externally to ensure collaboration, teamwork and cooperation within a demanding, culturally diverse and matrix organisation.
• Entrepreneurial, comfortable in a dynamic, fast changing, complex and unstructured environment.
• High standards of honesty and integrity – self-discipline and self-motivated.
• Customer centric  
• Fluent English, both verbal and written, A second language is preferred (especially German/ French/ Spanish)
• Educated to Degree or MBA level

Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people.

Please apply online now attaching your CV.

www.internationalsos.com