International SOS is the world’s leading medical and travel security risk services company with 11,000 employees. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most.  We offer our employees a dynamic, friendly and multi-cultural environment to work in. We have an exciting opportunity to join our operations team within our TRICARE department. TRICARE is the U.S. Department of Defence worldwide health care program available to military personnel overseas.

We are looking for customer-focused individuals to join our team of Customer Service Executives based in Chiswick, West London. The role will require excellent communication as our client’s first point of contact, coordination of their care and will involve high levels of client liaison internationally. You will be working in our 24-hour assistance centre, managing cases with a sense of responsibility and urgency, whilst adhering to company policy and standards.

This will require:

• Providing support and advice through excellent communication via telephone or electronically with an empathetic customer-centric approach
• Documenting and maintaining clear, accurate case records, consistently displaying due diligence and attention to detail
• An ability to deal with confidential information tactfully and with discretion
• Understanding the importance of data protection and adherence to process when handling Personally Identifiable Information and Protected Health Information
• Coordinating care and working closely with the medical team to effectively assist clients’ healthcare needs

To be successful in this role, you will need:

• Previous customer service experience, call centre experience would be a plus
• Excellent written and spoken English, ability to speak European languages would be a plus
• Ability to multi-task and prioritise work load effectively
• Experienced in working under pressure with exemplary attention to detail and accuracy

Working Hours:

37.5 hour week, worked as 12 hour shifts (8am - 9pm) across a 7 day week with approximately 3 days on and 4 days off. This will include 3 months of day shifts and 1 month of night shifts at an enhanced rate (8pm - 9am).

What we can offer you:

• Starting salary: £22,000 rising to £25,500 - performance based salary reviews every 6 months after probation
• Fulltime (paid) induction training, regular coaching to support and develop your skills
• Pension scheme, BUPA private health care, BUPA dental plan, childcare vouchers
• Offices located in Chiswick Business Park with excellent access to local transport options (Piccadilly line to Acton Town and District Line/ Overground to Gunnersbury station, buses, national rail network)
• The business park has access to an on-site health a fitness centre, a variety of clubs (i.e. running, photography, board games, language courses), a choice of restaurants/cafes/bars, inter-company sporting events, access to bikes, showers, lockers

Start date: Monday 5th of November 2018

Please apply online now attaching your CV.

www.internationalsos.com